New job Visitor Service Information Assistant in Mississippi

Visitor Service Information Assistant

Company : US Forest Service
Salary : $35,265 a year
Location : Mississippi

Full Description

Duties

Summary

This position is located on the National Forests in Mississippi / Homochitto Ranger District in Meadville, MS.

The primary purpose of the position is the dissemination of information and interpretative assistance to the public through various means.

For additional information about the duties of this position, please contact Marilyn Ethridge at 601-384-5876 ext 167 or by email at marilyn.ethridge@usda.gov.


Responsibilities

  • Ensures the information desk at the reception area or visitor center is covered at all times; answers phones and radios.
  • Greets visitors and responds to a variety of inquiries regarding Forest Service activities, programs, exhibits, facilities, policies and functions.
  • Arranges, varies or changes informational interpretive displays in the visitor center to coincide with the season changes and unit program emphases.
  • Plans and presents interpretive talks and programs for visitors, local schools, and other groups.
  • Handles clerical duties, such as mail and package delivery, personnel updates to phone lists and sign-out board.
  • Responds to and directs web and email inquiries to the appropriate personnel.
  • Works with the public affairs unit to ensure that current and accurate information is available on the external Forest Service website.
  • Serves as the Collection Officer to sell and collect monies for forest timber permits and other items, such as maps and passes.
  • Uses a variety of tools, such as drawings, activity specific tools, and audio/visual equipment as interpretive aids for presentations.

Travel Required

Occasional travel - Occasional travel with overnight lodging may be required for meetings, training, workshops, and field/site visits.

Supervisory status

No

Promotion Potential

None

  • Job family (Series)

    1001 General Arts And Information

  • Requirements

    Requirements

    Conditions of Employment

    • Must be a U.S. Citizen or National.
    • Males born after 12-31-59 must be registered for Selective Service or exempt.
    • Subject to satisfactory adjudication of background investigation and/or fingerprint check.
    • Successful completion of one-year probationary period, unless previously served.
    • Per Public Law 104-134 all Federal employees are required to have federal payments made by direct deposit to their financial institution.
    • Successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit E-Verify.

    Qualifications

    In order to qualify, you must meet the eligibility and qualifications requirements as defined below by the closing date of the announcement. For more information on the qualifications for this position, visit the Office of Personnel Management's General Schedule Qualification Standards.

    Your application and resume must clearly show that you possess the experience requirements. Transcripts must be provided for qualifications based on education. Provide course descriptions as necessary.

    Specialized Experience Requirement:
    One year of specialized experience equivalent to at least GS-4 grade level; bachelor's degree or 4 years of successfully completed education above high school; and/or combinations of successfully completed post-high school education (in excess of the first 60 semester hours} and experience. The education must have been obtained in an accredited business, secretarial or technical school, junior college, college or university.
    Specialized experience is defined as greeting visitors, responding to visitor inquiries, and accounting for collected monies using computer programs and records. Planning and presenting interpretive talks and programs for visitors, local schools, and other groups. Performing clerical duties, including mail and package delivery, assisting with scheduling for conference rooms, and operating audio/visual equipment.

    Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

    Education

    This job does not have an education qualification requirement.

    Additional information

    Career Transition Assistance Plan (CTAP), Reemployment Priority List (RPL), or Interagency Career Transition Assistance Plan (ICTAP): To exercise selection priority for this vacancy, CTAP/RPL/ICTAP candidates must meet the basic eligibility requirements and all selective factors. CTAP/ICTAP eligibles must meet the agency's definition for a quality candidate as provided in the How You Will Be Evaluated section of this announcement to be considered.

    The USDA Forest Service has legislative authority to recruit and fill Permanent (Career/Career-Conditional), Temporary, and Term Appointments under the USDA Demonstration Project. Under this authority, any U.S. citizen may apply.

    This is a bargaining unit designated position.

    Bargaining Unit Status: Eligible - Coverage is dependent upon unit location.

    Forest Service daycare facilities are not available.

    Government Housing is not available

    Daycare facilities are not available


    This position may be eligible to telework up to four days per week, based upon the duties of the position. This position may also be eligible for flexible work arrangements as determined by agency policy and any applicable collective bargaining agreements.

    How You Will Be Evaluated

    You will be evaluated for this job based on how well you meet the qualifications above.

    You will be evaluated for this job based on how well you meet the qualifications.

    You will be evaluated in accordance with the category rating procedure as defined in the USDA Demonstration Project Plan. Applicants who meet the basic minimum qualification requirements established for the position will be placed in the Eligible category. You will be further evaluated against criteria for placement in the Quality category. This evaluation is based on the level of your experience, education, and/or training as determined by your responses to the Assessment Questionnaire. Individuals with veterans' preference are listed ahead of applicants who do not have veterans' preference within each category.

    Note: If, after reviewing your resume and/or supporting documentation, a determination is made that you have inflated your qualifications and or experience, your score may be adjusted to more accurately reflect your abilities, or you may be found ineligible. Please follow all instructions carefully. Errors or omissions may affect your rating. Providing inaccurate information on Federal documents could be grounds for non-selection or disciplinary action up to including removal from the Federal service.

    To view the application form, visit: https://apply.usastaffing.gov/ViewQuestionnaire/11134028

    Background checks and security clearance

    Security clearance

    Other

    Drug test required

    No

    Position sensitivity and risk

    Non-sensitive (NS)/Low Risk

    Trust determination process

    Credentialing, Suitability/Fitness

  • Required Documents

    Required Documents

    The following documents are required for your applicant package to be complete. Our office cannot be responsible for incompatible software, illegible fax transmissions, delays in the mail service, your system failure, etc. Encrypted documents will not be accepted. Failure to submit required, legible documents may result in loss of consideration.

    Resume that includes: 1) personal information such as name, address, contact information; 2) education; 3) detailed work experience related to this position as described in the responsibilities section including work schedule, hours worked per week, dates of employment; title, series, grade (if applicable); 4) supervisor's phone number and whether or not the supervisor may be contacted for a reference check; 5) other qualifications.

    If education is required or you are using education to qualify, you must submit a copy of your college transcripts. An unofficial copy is sufficient with the application; however, if you are selected, you will be required to submit official transcripts prior to entering on duty. Education must have been successfully obtained from an accredited school, college or university. If any education was completed at a foreign institute, you must submit with your application evidence that the institute was appropriately accredited by an accrediting body recognized by the U.S. Department of Education as equivalent to U.S. education standards. There are private organizations that specialize in this evaluation and a fee is normally associated with this service. All transcripts must be in English or include an English translation.

    If claiming veteran's preference, you must submit a DD214, Certificate of Release from Active Duty, which shows dates of service and discharge under honorable conditions. If currently on active duty you must submit a certification of expected discharge or release from active duty service under honorable conditions not later than 120 days after the date the certification is submitted. Veteran's preference must be verified prior to appointment. Without this documentation, you will not receive veteran's preference and your application will be evaluated based on the material(s) submitted.

    If claiming 10-point veteran's preference you must provide the DD214 or certification requirements (see above bullet), plus the proof of entitlement of this preference as listed on the SF-15 Application for 10-point Veterans' Preference. The SF-15 should be included but is not required. Failure to submit these documents could result in the determination that there is insufficient documentation to support your claim for 10-point preference. For more information on veterans' preference visit FEDSHIREVETS.

    Surplus or displaced employees eligible for CTAP, RPL, or ICTAP priority must provide: proof of eligibility (RIF separation notice, notice of proposed removal for declining a transfer of function or directed reassignment to another commuting area, notice of disability annuity termination), SF-50 documenting separation (as applicable), and your most recent SF-50 noting position, grade level, and duty location with your application per 5 CFR 330.

  • Benefits

    Benefits

    A career with the U.S. Government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

    Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time, or intermittent. Contact the hiring agency for more information on the specific benefits offered.


Help

This job is open to

  • The public

    U.S. citizens, nationals or those who owe allegiance to the U.S.

  • Career transition (CTAP, ICTAP, RPL)

    Federal employees who meet the definition of a "surplus" or "displaced" employee.


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