New job Travel Experience Counselor II in Alaska

Travel Experience Counselor II

- (21000066)

CWT is a global leader specializing in business travel management and our employees know that teamwork and great results have no boundaries. We are proud to have been named the most admired Travel Management Company – and we are even more proud that we achieved it together. Whether we are booking government travel, advising on international security or establishing relationships with global corporations, we work as a family. We support each other. We grow as a team. And to us, that’s what makes a world of difference.

As the U.S. military and government division of CWT, CWTSatoTravel is a global leader specializing in seamless travel management services to our U.S. federal clients and we employ a team of more than 900 associates throughout 187 locations in 14 countries and U.S. territories. We are very proud of our 65+ year history serving U.S. military and government clients and encourage you to check out our career opportunities and start your journey with CWTSatoTravel today.

The Travel Experience Counselor II provides consultative customer support services to clients via multiple channels

• Creates and completes travel arrangements (car, hotel, air, rail) for moderately complex accounts
• Sells products that are of commercial value to CWT and contribute to CWT’s profitability; sells “add on” attachments (hotel, other); upsells targeted areas of travel
• Acts as a trusted advisor by offering informed and insightful recommendations which provide the best traveler experience in each situation
• Resolves moderately complex problems with potentially non-standard and multi destinations, ticket exchanges and complex fares
• Escalates more complex problems to more experienced staff
• Assignments include both routine and non-routine work

Experience & education:

• Experience
  • High School diploma
  • 2+ years of experience working in a customer service environment that includes 2+ year as a travel counselor

• Knowledge, skills and abilities (KSAs)
  • Strong verbal and written communication skills
  • Good travel industry knowledge
  • Skilled in GDS and other booking tools used by CWT

Primary Location US-AK-Ft. Wainwright

Work from home No

Employment type Standard

Job Family Travel Counselor

Scope Country

Travel No

Shift Day Job

Organization Customer_Military & Government

Experience Level 1 to 3 years

Job Posting Jun 10, 2021

As an Equal Opportunity Employer/Affirmative Action employer, the organization will not discriminate in its employment practices due to an applicant’s race, color, religion, sex, national origin, veteran status, disability status, sexual orientation, gender identity or any other federal, state or local protected class