New job Self-Reliance Specialist - Welfare in Idaho
Self-Reliance Specialist - Welfare
Company : State of Idaho
Salary : Details not provided
Location : Idaho
The Idaho Department of Health and Welfare, Division of Welfare is currently recruiting for Self-Reliance Specialists in Idaho Falls, Pocatello, and Twin Falls, ID. These positions are full-time with a work schedule of Monday - Friday, 8:00am -5:00pm with holidays off. Successful candidates will work in high volume, high stress work environments to assist customers for various benefits and services, while meeting and sustaining accuracy and productivity standards. While these positions work with families to help them find self-reliance, these are not social work positions and do not include long-term case management.
The Self-Reliance Benefits program works with families who are applying for or are receiving benefits through the Supplemental Nutrition Assistance Program, Health Care Assistance Programs, Idaho Child Care Program, and/or cash assistance programs. Direct customer service may be conducted face-to-face or on the telephone and is dependent upon the unit of the vacancy being filled.
We offer a competitive benefits package to eligible employees which includes excellent medical, dental and vision insurance; generous vacation (ability to accrue 2.4 weeks/year to start) and sick leave accrual beginning as soon as you start; ten paid holidays a year; participation in one of the Nation's best state retirement systems; multiple savings plans and optional 401K; life insurance; wellness programs; ongoing training opportunities; and more.
This announcement may be used to fill both permanent AND temporary positions. Temporary appointments from this announcement, serving at least one thousand forty (1,040) hours of continuous service, may be hired as an entrance probationary employee without further examination for the same classification and location as announced.
When completing your application, please select the location(s) (Idaho Falls, Pocatello, Twin Falls) that you are willing to work. These selections are made under Agency Questions, Question #4. Failing to select one of the locations may result in not being included on a referred/hiring list, even if you passed the exam.
The Idaho Department of Health & Welfare is a drug-free workplace. Any applicant offered employment in these positions at the Idaho Department of Health and Welfare, will be required to pass a pre-employment drug test.
Service Delivery/Eligibility Decisions
- Review and determine eligibility for the Supplemental Nutrition Assistance Program, cash assistance, and Health Care Assistance Programs; OR establish and enforce child support obligations for families.
- Apply complex policies, procedures, and legal requirements.
- Provide direct customer service either by face-to-face interactions or via telephone and/or mail.
- Requires personal interaction (face-to-face and/or via telephone, mail, or email) with customers and related agencies/individuals when intimate household circumstances are being addressed.
- Requires skillful de-escalation when working with customers in high stress, upsetting situations.
- Gather, verify, interpret, and act on personal information from various sources to case actions.
- Develop, adapt and maintain management systems to support workload activities and meet federally mandated outcome/reporting requirements.
- Perform complicated analytical problem resolution and insure data quality in automated system processing.
You must possess all the minimum qualifications listed below to pass the exam for this position. Click on the Questions tab associated with this announcement for the details regarding minimum qualification requirements. The Supplemental Questions on the application are the exam questions. Please make sure your resume or work history supports your answers. Failure to do this may result in not passing the exam and disqualify you from being considered for this position.
Experience conducting and documenting sensitive fact-finding interviews.
- Experience dealing with individuals who are in stressful situations from varying cultural/socioeconomic backgrounds and de-escalating emotionally charged situations.
- Experience applying written policies and criteria and determining qualifications for services or benefits.
- Experience managing a workload with conflicting priorities.
- Experience entering and retrieving data using a computerized records system.
Successful candidates will have:
- Demonstrated proficiency in automated systems and the ability to enter large amounts of demographic information and case documentation into automated records.
- The ability to manage large caseloads under strict timelines, while meeting quality standards, and documenting case actions.
- Demonstrated exercising judgment in applying various complex policies and processes.
- The ability to accept and apply feedback.
- Demonstrated flexibility in adapting to changing, priorities and processes.
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Hiring is done without regard to race, color, religion, national origin, sex, age or disability. If you need special accommodations to satisfy testing requirements, please contact the Division of Human Resources at (208) 334-2263.
Preference may be given to veterans who qualify under state and federal laws and regulations.