New job Reservations Associate in Florida

Reservations Associate

Company : PS
Salary : $45,000 a year
Location : Florida

Full Description

PS is a private luxury terminal serving commercial flights at LAX. Far removed from the chaos of the surrounding airport and just steps away from the airfield, we offer the ease, privacy and security of the private flight experience for commercial travel.

With unprecedented access, PS has the only private partnership with both TSA and Customs and Border Protection, our guests move seamlessly through arrivals and departures. A team of expert Agents works behind the scenes to choreograph every step of the pre- or post-flight experience. Sail through our private, line-free TSA screening, access dedicated customs and immigration services on arrival and relax as our trained drivers escort you across the airfield directly to/from your aircraft. All without stepping inside LAX. Guests also enjoy luxurious lounges or private suites, chef-prepared food, spa services and more, all while our Control Room coordinates with government, security and airline officials to ensure the utmost efficiency, safety and privacy.

Waiting in lines, maneuvering through crowds and handling unwieldy luggage are things of the past at PS. So is the airport experience you’ve come to know.
PS is a new alternative to commercial air travel, with unwavering service, seamless access and inspired experience. So you can enjoy the path you’re on.

The Role:
The Reservations Team is an integral part of the day-to-day operations of PS. The team serves as the first and last point of contact for our high profile, high net worth members, and their travel arrangers. Our clients are prominent individuals who access our services because they require an elite level of protection and service to keep themselves and their families safe.
The Reservations Team is responsible for coordinating with multiple internal and external entities to collect all travel related details in a timely manner in order to process and confirm incoming reservations.
We are seeking an energetic, enthusiastic, hardworking, and experienced representative to join our growing team. The ideal candidate must have a history of demonstrable customer service skills in high stress environments and the ability to maintain a professional demeanor in a range of situations while still coming off as welcoming and helpful. The right candidate will be flexible, attentive and strategic, adapting to ever-shifting situations at a moment's notice and able to anticipate issues before they arise. Thorough and fastidious with the ability to constantly grow, improve, and expand his/her skill set, the Reservations Representative is responsible for all aspects of a pleasant and memorable client experience.

Responsibilities & Expectations
  • 2-3 years of experience in a customer service/hospitality related field
  • Must possess both excellent written and verbal communication skills
  • Experience working in a team environment – team player
  • Ability to work in a dynamic fast paced environment and be part of a growing business open 24/7 (some night and weekend shifts required)
  • Must feel comfortable servicing high-net worth clientele
  • Strong attention to detail
  • Able to prioritize and switch from task to task quickly
  • Able to problem solve
  • Able to proficiently use Microsoft Office and learn CRM Dynamics platforms
  • Experience in a customer service, airline and/or hospitality industry related leadership role preferred.
  • Pass a pre-employment drug screening + background check
  • Experience working with high end clients in a luxury hospitality setting preferred.

Employee Benefits
  • Employee benefits include medical, dental, vision, life insurance, long-term and short-term disability,
  • 401K retirement plan with company matching
  • Health and Dependent care FSA and HSA with company Matching
  • Flex schedule
  • Merit-based raises and bonuses.
  • Two+ weeks PTO
  • Monthly gym membership reimbursement
  • Paid training
  • A great career path with promotion opportunities.

Compensation of $45,000 annually. Overtime and bonus opportunities available.

Apply Now