New job "REMOTE WORK FROM HOME" Patient Acnt Rep 2 - RM in Kentucky

"REMOTE WORK FROM HOME" Patient Acnt Rep 2 - RM

Company : Firstsource Healthcare
Salary : Details not provided
Location : Kentucky

Full Description

Patient Account Representative-II


8:00AM – 8:00PM (8 Hours Per Day)


The Patient Account Representative-II will provide customer service to hospital patients who have questions on their accounts and assist them in settling their account balances.

Foundation Knowledge, Skills, and/or Abilities Required: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential Duties and Responsibilities:

  • Handle inbound calls from patients as well as make outbound calls to patients through our automated dialer.
  • Assist patients with their account, which includes setting up payment arrangements; taking payments over the phone; identifying and gathering new insurance information, screening for charity, answering patients’ questions, and resolving any of the patients account issues, etc.
  • Maneuver between several different software systems.
  • Clerical duties, such as processing mail, light skip-tracing.
  • Verify insurance and follow-up with pending insurance.
  • Maintain accurate and up to date information in the account notes.
  • Meet specified goals and objectives as assigned by management on a regular basis.

Additional Duties and Responsibilities:

  • Maintain confidentiality of account information at all times.
  • Adhere to the prescribed policies and procedures as outlined in the Employee Handbook and the Employee Code of Conduct.
  • Maintain awareness of and actively participate in the Corporate Compliance Program.
  • Maintain a neat and orderly workstation.
  • Assist with other projects as assigned by management.


Educational/Vocational/Previous Experience Recommendations:

  • High school diploma or equivalent is required
  • Prefer previous experience with customer service/call center
  • Prefer 1 – 3 years’ experience with medical coding, medical billing, eligibility (hospital or government) or other pertinent medical experience
  • Ability to effectively work and communicate with coworkers, patients, and outside agencies
  • Ability to present oneself in a courteous and professional manner at all times
  • Ability to stay on task with little or no management supervision
  • Demonstrate initiative and creativity in fulfilling job responsibilities
  • Excellent organization and time management skills.
  • Ability to prioritize multiple tasks in a busy work environment.
  • Reliability of task completion and follow-up.
  • Proficient PC knowledge and the ability to type 30-40 wpm.

Working Conditions:

  • Call Center environment.

Must be able to sit for extended periods of time

Primary Location: United States-Kentucky-Louisville

Work Locations: Louisville-Provider

Job: Associate

Organization: Healthcare Provider - Onshore Operations

Job Posting: Jun 8, 2021, 7:47:45 AM

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