New job Relocation Associate in Connecticut

Sterling Lexicon is a leading provider of global mobility services. We manage all facets of our clients' mobility programs, while focusing on providing flexible solutions for corporate and U.S. government organizations worldwide.

General position summary:

Primary responsibility is to provide support to the relocation consultant to effect a successful relocation for transferring employees of Lexicon’s corporate clients.

Essential Duties & Responsibilities:

• Provides support to relocation consultants in coordinating and facilitating relocation benefits to our customers to include but not limited to building and closing the file, ordering services, sending out relocation related packages and materials,
• Diaries and follows-up on all outstanding relocation related services and documents with appropriate internal and external parties
• Provides back-up support to relocation consultants in fielding transferee and service provider calls and questions
• Supports data integrity goals by entering key relocation related information relating to transferee, service provider network, client, etc., into system
• Assists with training of new hires as requested
• Demonstrates a willingness to improve job-related skills, responding to direction and constructive feedback in a positive and professional manner
• Shows flexibility and creativity in completing work assignments
• Attends and actively participates in all team and/or other meetings and training sessions as deemed appropriate
• Develops and maintains a positive and professional working relationship with all members of the team, customers, clients and service partners
• Accepts additional job assignments and participates in project work as requested
• Adheres to all company policies and procedures as outlined in the employee manual and Lexicon’s Policy and Procedures manual

Job Skills Required:

• Excellent verbal and written communication skills for counseling employees at all stated levels or move types
• Highly customer service oriented
• Ability to prioritize and re-prioritize as situations and needs change throughout the workday
• Ability to multitask and organize workflow to meet deadlines and prioritize work
• Knowledge of Microsoft Office suite
• Teamwork and interpersonal skills required

Supervisory Responsibilities:

• This job has no supervisory responsibilities.

Other Duties & Responsibilities:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Education & Experience:

• Preferred one to three years related experience and/or training in relocation industry or closely related customer service industry (real estate, mortgage, property management, etc.; or equivalent combination of education and experience.

TRAVEL:

• No travel required.

Language Skills:

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports.
• Ability to speak effectively before groups of customers or employees of organization.
• Excellent written and verbal communication skills.

Mathematical Skills:

• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
• Ability to apply concepts of basic algebra and geometry.

Reasoning Ability:

• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Operations:

• To perform this job successfully, an individual should have strong knowledge of Microsoft Office Suite, and the ability to learn and effectively use software applications such as move management, accounting/billing, HRIS, timekeeping and other applications used in the performance of job duties.

Planning/Organization:

• Ability to prioritize and re-prioritize as situations and needs change throughout the workday
• Ability to multi-task and organize workflow to manage daily responsibilities, meet deadlines and prioritize work

Certificates/Licenses/Registrations:

• No certifications required.

Working Conditions:

• Cubicle working environment
• Noise level in the work environment is usually moderate

Physical/Environmental Demands:

Activity:

• Stand - Under 1/3 Time
• Walk - Under 1/3 Time
• Sit – Over 2/3 Time
• Use hands to finger, handle, or feel - Over 2/3 Time
• Reach with hands and arms – 1/3 to 2/3 Time
• Climb or balance – None
• Stoop, kneel, crouch or crawl – Under 1/3 Time
• Talk or hear – over 1/3 to 2/3 time
• Taste or smell – None
• Other - None

Physical Activity Level:

• The employee must occasionally lift and/or move up to 10 pounds.
• While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear.
• The employee is occasionally required to reach with hands and arms.

Manual Dexterity:

• Manual dexterity sufficient to reach/handle items, works with the fingers, and perceives attributes of objects and materials.

Special Vision Requirements:

Specific vision abilities required by this job include close vision and ability to adjust focus.

Use your current and previous experience to find new opportunities on the road to success. At Sterling Lexicon, we’re committed to helping our employees flourish and reach new heights.