New job Program Specialist in Tennessee
Company : US Veterans Health Administration
Salary : $53,433 - $84,049 a year
Location : Tennessee
The Program Specialist (Facility Telehealth Technology Program Manager) position reports to the Telehealth Nurse Manager within the Telehealth Service Line and is aligned under the Chief of Staff Office. The Facility Telehealth Technology Program Manager position is required to provide critical operational, technical program management and support necessary to sustain clinical Telehealth operations throughout the James H. Quillen VA Medical Center.
The Program Specialist (Facility Telehealth Technology Program Manager) position is required to provide the critical technical and program support necessary to sustain Telehealth and Connected Care operations throughout the VA Medical Center using state-of-the-art, clinical technologies and partnerships which provide access to care to Veterans. This position supports the delivery of health care through all Telehealth modalities: synchronous, asynchronous and remote monitoring; therefore, it is imperative that the incumbent is a subject matter expert (SME) for all Telehealth and Connected Care technologies as well as the information technology (IT) platforms, processes and systems that VA utilizes with which these technologies must integrate.
This is a developmental position to the full performance level Program Specialist (Facility Technology Program Manager). The incumbent will serve in a developmental assignment, to provide the individual with the knowledge, skills, and abilities needed to perform the full range of routine and non-routine assignments at the next higher grade. Assignments given may initially be of limited phases, but will increase through the full range of tasks as the incumbent acquires skills and knowledge through experience, on-the-job training, and formal training.
Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level.
- Responsible for supporting Facility-wide clinical Telehealth and Connected Care initiatives primarily by ensuring smooth, efficient operation of all Telehealth modalities, especially Synchronous Telehealth programs.
- Responsible for technology planning, budget preparation, coordination and implementation of program technical initiatives, and implementation, management, and evaluation of all Telehealth and Connected Care technologies/applications, in support of the Facility Telehealth Program and in accordance with guidance, policies and procedures issued by the VISN and the national Office of Connected Care and Telehealth program office in VA Central Office (VACO).
- Serves as liaison with Office Information & Technology (OIT), Biomedical Engineering, and other Service Lines, and works directly with the Telehealth Nurse Manager and other facility staff to incorporate new technology, concepts and programs into new and existing systems.
- Assists the Telehealth Nurse Manager, The Facility Telehealth Coordinator and Telehealth Clinical Technicians (TCT) by managing the day-to-day operations of Telehealth and Connected Care technologies deployed.
- Serves as the technical SME and technical team leader for the integration of Telehealth and Connected Care technologies.
- Manages new Telehealth and Connected Care equipment implementations to including technology equipment review, testing, configuration, installation, security and verification of equipment's integration into existing IT network.
- Communicates and collaborates with OIT, Biomedical Engineering, and other technical staff in the development, implementation and ongoing operations and maintenance of Telehealth and Connected Care technologies with regards to technology and goals.
- Evaluates the facility/healthcare system Telehealth and Connected Care programs against short and long-range objectives and performance targets.
- Prepares reports and briefings on results of studies and is responsible for the collection, interpretation, and analysis of quantitative and qualitative data relevant to Telehealth and Connected Care technologies.
- Recommends adjustments to Telehealth and Connected Care programs, projects and studies to resolve problems and to improve operations and efficiencies in Telehealth technology management and strategic planning.
- Schedules program meetings between appropriate clinical, administrative and IT for approved projects as required.
- Provides direct customer support in a consultative manner to field program users with regards to equipment contracts.
- Updates program Stakeholder and meeting attendee lists to insure a broad attendance of Stakeholders for program requirements.
- Collaborates with contracting officials and the FTC for assigned aspects of procurement and contracting for Telehealth and Connected Care technologies.
- Provides guidance to staff, vendors and users with regards to policy and procedure compliance.
Work Schedule: Monday - Friday 7:45am - 4:30pm
Telework: Not Available
Virtual: This is not a virtual position.
Position Description/PD#: Program Specialist/PD604770
Relocation/Recruitment Incentives: Not Authorized
Financial Disclosure Report: Not required
Job family (Series)
0301 Miscellaneous Administration And Program
- Development Managers
- Engineering Managers
- Managers, All Other
- Managers, Engineering
- Managers, Training
- Specialists, Training
Conditions of Employment
- You must be a U.S. Citizen to apply for this job
- Designated and/or random drug testing may be required
- Selective Service Registration is required for males born after 12/31/1959
- You may be required to serve a probationary period
- Subject to background/security investigation
- Selected applicants will be required to complete an online onboarding process
QualificationsTo qualify for this position, applicants must meet all requirements by the closing date of this announcement, 06/30/2021.
Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-09 position you must have served 52 weeks at the GS-07. For a GS-11 position you must have served 52 weeks at the GS-09.The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade.
Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.
You may qualify based on your experience and/or education as described below:
- Specialized Experience GS-09: You must have one year of specialized experience equivalent to at least the next lower grade GS-07 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: experience Installing, configuring, and activating tests for Telehealth equipment, applications, and software; researching and preparing cost estimates and purchase orders for Telehealth equipment; developing standard operating procedures, training and presentation materials; tracking reports; planning and organizing; coordinating with staff and management; identifying and developing processes and policies to resolve problems; analyzing various reports; planning, organizing, and carrying through to completion analytical studies; identifying and defining complex issues; conducting all phases of projects; auditing, inspecting, and conducting equipment reviews; assisting with facility telehealth decision making, policy development, and resource planning. OR,
- Education: Applicants may substitute education that is directly related to the occupation for the required experience. To qualify based on education for this grade level you must have Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have possess a Master's or equivalent graduate degree or 2 full years of progressively higher-level graduate education leading to such a degree or have a LL.B. or J.D., if related. OR,
- Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education beyond the first year of graduate level related education.
- Specialized Experience GS-11 You must have one year of specialized experience equivalent to at least the next lower grade GS-09 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: experience Installing, configuring, and activating tests for Telehealth equipment, applications, and software; researching and preparing cost estimates and purchase orders for Telehealth equipment; developing standard operating procedures, training and presentation materials; tracking reports; planning and organizing; coordinating with staff and management; identifying and developing processes and policies to resolve problems; analyzing various reports; planning, organizing, and carrying through to completion analytical studies; identifying and defining complex issues; conducting all phases of projects; auditing, inspecting, and conducting equipment reviews; assisting with facility telehealth project management, decision making, policy development, and resource planning; identifying potential problems and challenges impacting new clinical implementation projects. OR,
- Education: Applicants may substitute education that is directly related to the occupation for the required experience. To qualify based on education for this grade level you must have you must have a Ph.D. or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to such a degree or LL.M, if related. Education must demonstrate the knowledge, skills, and abilities necessary to do the work of the position. OR,
- Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education beyond Ph.D. or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to such a degree or LL.M if related.
Analysis and Problem Solving
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.
Physical Requirements: Physical demands include above average ability, dexterity, and strength to perform the work. There will be walking, standing, bending, stooping, kneeling, crouching, reaching, carrying of items, driving of an automobile, etc. May be required to sit or stand for much of a normal tour of duty. Will lift and move equipment up to 50 pounds and will reach above shoulder level for technology installation or in assistance with technology installation. Fieldwork may involve travel for training activities, attendance at meetings and conferences
For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.
A transcript must be submitted with your application if you are basing all or part of your qualifications on education.
Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.
VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process.
Receiving Service Credit or Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employee's credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed.
Special Employment Consideration: VA encourages persons with disabilities to apply, including those eligible for hiring under 5 CFR 213.3102(u), Schedule A, Appointment of persons with disabilities [i.e., intellectual disabilities, severe physical disabilities, or psychiatric disabilities], and/or Disabled veterans with a compensable service-connected disability of 30% or more. Contact the Agency Contact for information on how to apply under this appointment authority via the Selective Placement Coordinator.
The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced Federal/VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified for this vacancy. To be well-qualified: applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the required competencies of the job. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/.
Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position.
It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.
This job opportunity announcement may be used to fill additional vacancies.
Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.
For more information on the "Who may apply" eligibility requirements, please refer to the OHRM Status Candidates and Other Candidate Definitions document.
If you are unable to apply online view the following link for information regarding an Alternate Application.
How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.
Narrative responses are not required at this time. If you are referred for consideration, you may be asked to submit additional job related information, which may include, but not limited to; responses to the knowledge, skills and abilities; completion of a work sample, and/or contact for an interview.Your resume and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment.
Background checks and security clearance
Drug test required
Position sensitivity and risk
Non-sensitive (NS)/Low Risk
Trust determination process
To apply for this position, you must provide a complete Application Package which includes:
The following documents are accepted, and may be required if applicable to your eligibility and/or qualifications for this position. Please use this checklist to make sure you have included other documents required for your application, such as a copy of your transcript (if using education to qualify), SF-50's (current/former Federal employees), documentation to support Veterans Preference claims, or ICTAP/CTAP documentation (for displaced Federal employees). You will not be contacted for additional information.
- Cover Letter
- DD-214/ Statement of Service
- Disability Letter (Schedule A)
- Disability Letter (VA)
- Separation Notice (RIF)
- SF-50/ Notification of Personnel Action
SF-50, Notification of Personnel Action (if applicable for Time in Grade and/or Eligibility):
- Most recent SF-50 if you are a current or former Federal employee
- An SF-50 showing your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade
- Award 50's do not provide sufficient information and will not be accepted for the purpose of verifying time-in-grade.
- Examples of appropriate SF-50's include:
- Within grade increases at the highest grade held; or
- Promotions with an effective date more than one year old; or
- SF-50's at the highest grade held with an effective date more than one year old.
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
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Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time, or intermittent. Contact the hiring agency for more information on the specific benefits offered.
This job is open to
Federal employees - Competitive service
Current or former competitive service federal employees.
Individuals with disabilities