New job Mailroom / Phone Center Office Specialist in Arizona

Mailroom / Phone Center Office Specialist

Company : State of Arizona
Salary : $31,000 a year
Location : Arizona

Full Description

The Registrar of Contractors (ROC) is a government agency within the State of Arizona. We issue construction licenses and investigate complaints submitted to the agency from home-owners. The work of the ROC is interesting and important to the economy and citizens of Arizona.

Each month, our central Phoenix office processes an estimated:
  • 2100 pieces of incoming mail
  • 1900 pieces of outgoing mail
  • 1300 phone calls from the public
  • 550 walk-in customers

The ROC has a team of 3-4 employees who route incoming calls, assist walk-in customers and process all incoming and outgoing mail. This important team supports the entire agency and is a first point of contact for our customers. We currently have one opening on the team.

This is an essential in-office position. Telework or remote work is not available.

Job Duties:
Team members will be assigned to different tasks on a rotating schedule:
  • Answer incoming calls to the agency and transfer to the appropriate department.
  • Stamp, sort, and scan incoming mail into the ROC system.
  • Print and stuff outgoing mail, including time-sensitive certified mail.
  • Assist customers at the front desk.
  • Log checks into the accounting system to prepare for deposit.
  • May redact documents for public records requests.
  • Other projects or routine office tasks as needed by the ROC.
Knowledge, Skills & Abilities (KSAs):
  • Friendly disposition
  • Detail-Oriented
  • Reliable
  • Comfortable working on a team and independently
  • Efficient
  • Uses mistakes as an opportunity to learn
  • Proficient with standard office equipment and software
  • Willing to learn and perform new tasks not previously assigned
  • Preference for bilingual (Spanish), but not required
Selective Preference(s):
Please attach a cover letter to your profile. The cover letter can be as long or as short as you would like and will be a significant part of our resume review. Candidates without a cover letter will not be considered.

Letter Content:

  • Explain what interested you in this position.
  • Tell us about a time you had to finish a task or project quickly to meet a deadline.
  • Describe your technique for prioritizing work assignments when you have multiple things to complete.
  • If you speak Spanish, describe your experience translating conversations.
  • Please share anything else about you or your experience that you would like us to know.

The mailroom / phone center office specialist position is an entry level position with promotional opportunities throughout the agency and State. We welcome and encourage all interested applicants to apply.
Pre-Employment Requirements:

The selected candidate will receive a criminal history check.


The State of Arizona offers a comprehensive benefits package which includes:

Sick leave
Vacation leave and 10 paid holidays per year
Health, dental, and vision insurance
Retirement plan (ASRS)
Life insurance
Long-term disability insurance
Short-term disability insurance
Deferred compensation plans

The Registrar of Contractors also offers:


For a complete list of benefits provided by The State of Arizona, please visit our benefits page


This position will participate in the Arizona State Retirement System (ASRS).

Contact Us:

If you have any questions about the position, please contact the Registrar of Contractors at 602-542-1525 and ask for Human Resources.

Apply Now