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Position Summary: Responsible for supporting all HR related information defined under the HR Center of Excellence (COE) model for the Service Center. Is the customer service resource for team member’s inquiries related to Human Resources and facilitator of other COE escalations. Assists managers and team members with HRIS Workday self-service functions and provides HR advice while ensuring process completion for self-service items. Supports the day to day HR administration in the Workday system and other HR operational systems and business processes. Responsible for supporting and maintaining HR job aids as well as participating in group discussions about process improvement. Essential Duties: ��� Primary HR support resource for team members and managers to contact with HR questions. • Provides accurate and knowledgeable HR information within skillset. • Responds timely and accurately to team members. • Maintains the log of HR cases and escalations for reporting and tracking, as well as confirmation of issue resolution. • Escalates issues and cases appropriately to the correct HR COE. Either for a permanent handoff or to coordinate with the HR COE team member to work collaboratively to resolve the issue or inquiry. • Is the resource to guide team members through the workflows of the HRIS Workday system and other HR processes. • Performs bulk data transactions and data loads in the Workday system, Timekeeper system, and coordinates issue resolution with other support service groups. • Coordinates on project work with other CMH Support Service and Business line areas as directed to operationalize business process changes or resolve issues. • Directs managers and staff to key HR policies and programs as needed. • Key Workday resource for the HR COE teams (Compensation, Benefits, Wellness, Recruitment, Employee Relations, and others) • Completes data requests for information, including but not limited to manager data inquiries, State, Federal, and private institution employment verification inquiries, and other basic HR data inquiries. • Administers Workday work flow changes in the HRIS system that are not supported by I.T. (adding job codes, creating positions, updating department numbers for example). • Responsible for maintaining the accuracy of job aids/documentation related to HR information referred to on the CMH portal as it relates to a point of reference for the Center of Excellence. • Maintains confidentiality and HR protocol for accessing confidential information. • Performs other duties as assigned. Education and Experience: • High School Diploma required • 2+ years of Customer Service experience required • 2+ years of experience in an HR related role preferred • Experience using Workday HRIS database or related system preferred Knowledge, Skills and Abilities: • Exceptional Customer Service skills • Excellent phone and communication skills • Excellent documentation and follow-up skills • Excellent attention to detail and accuracy skills • Expert in navigating HRIS databases or operational systems • Proactive in employee engagement • Proactive in resolving issues independently or collaboratively with colleagues • Ability to take direction and operate independently • Ability to work in high volume, fast paced setting • Ability to engage everyone utilizing the CMH Experience Service Standards in all interactions: i. I am creating a warming, caring, and non-judgmental environment ii. I am actively listening and seeking information iii. I am honest, truthful, and consistent iv. I am respectful, treating all individuals with dignity and empathy v. I am serving as a role model, taking both initiative and ownership when appropriate vi. I am working collaboratively and demonstrating teamwork vii. I am resilient and adapt to change in positive ways
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
