New job Constituent Services Liaison in Wisconsin

DWD is currently hiring a Constituent Services Liaison to serve as the primary contact for the Department staff, state legislators, legislative staff, stakeholders, and the public for inquiries about the DWD's programs, policies, and services. Join the Department of Workforce Development (DWD) for the opportunity to help build the workforce to move Wisconsin forward!

The Department of Workforce Development (DWD) offers interesting and meaningful work with service-oriented staff, work-life balance, a casual office environment, flexibility, and many opportunities to grow your skills. Charged with building and strengthening Wisconsin's workforce in the 21st century and beyond, DWD houses a wide variety of employment programs ranging from securing jobs for people with disabilities, promoting employment in the state through Wisconsin Job Centers, linking youth with jobs of tomorrow, protecting and enforcing worker's rights, processing unemployment claims and ensuring workers compensation claims are paid in accordance with the law.

Headquartered in beautiful and vibrant downtown Madison, this position works near a wide variety of restaurants and food carts, live music and events, the farmer's market, B-cycle rentals, lakefront parks, and easy access to the Capital City bike path and multiple bus routes.

It is anticipated that this position will work a blend of remote and in-office work. High speed internet access is required to meet the needs of remote work. This position is not intended to work remotely on a permanent basis.

The State of Wisconsin offers an exemplary benefits package with ample leave time, excellent insurance options (health, dental, vision, life, and more), a top-notch retirement program, and much more. For more benefits information, view our benefits overviewor more in-depth benefits e-learning. We love to Work for Wisconsin!

This recruitment may be used to fill future similar vacancies.

Under the general direction of the Legislative Liaison, this position serves as the Constituent Services Liaison for the Department of Workforce Development (DWD) and is responsible for coordinating legislative and constituent inquiries and serves as the primary contact for Department staff, state legislators, legislative staff, stakeholders, and the public for inquiries about the DWD's programs, policies, and services. This position will research, manage, and provide responses to legislative inquiries, both verbal and in writing, regarding all DWD programs. This position will develop and maintain effective working relationships with various stakeholders, legislators and staff, other agency officials, and government organizations in legislative and policy development, as well as customer service in responding to public and legislative inquiries. The Constituent Services Liaison also assists the Legislative Liaison in policy development, research, and analysis for use by the Secretary's Office. The position will assist in making policy and procedure recommendations to the Department Secretary and will function as a Department spokesperson as assigned.

For more information, please see the complete position description.

Starting salary is between $56,160 - $74,880, depending on experience, plus excellent benefits. For more benefits information, view our benefits overviewor more in-depth benefits e-learning.

A12-month probationary period will be required. The classification title for this position is Agency Liaison (schedule 81, range 03). This position is not represented in a collective bargaining unit.

Pay will be set in accordance with the State of Wisconsin Compensation Plan in effect at the time of appointment. Starting pay may vary for current state employees.

Finalists for this position may be required to allow DWD to conduct a background check or other checks to determine whether the circumstances of any conviction may be related to the job being filled. For positions with access to sensitive federal tax information, FBI fingerprinting may also be required.

Applicants must be legally entitled to work in the United States (i.e. a US citizen or national or a lawful permanent resident) at the time of appointment. DWD does not sponsor visas and is not an eligible OPT employer for those with F1 visas. This is not a contract position. Any appointment made will be contingent on the applicant being able to prove valid status to work in the United States.

Qualifications marked with an asterisk (*) will be evaluated in the first step of the selection process to determine further consideration, so it is recommended you specifically list your experience related to each of them in your Letter of Qualifications, which does not need to be in formal letter format.

Minimally qualified applicants will have the following required qualifications:

• Working as a liaison to a program or organization, including communicating with internal and external stakeholders, responding to written inquiries/requests, and/or referring individual to appropriate resources.
• Providing assistance regarding an issue, inquiry, or problem and recommending action.
• Interpreting and applying laws, policies, and/or procedures.
• Organizing and prioritizing tasks to successfully manage a large workload.
• Communicating and relating interpersonally with others to maintain effective working relationships.

Well-qualified applicants will also have any of the following preferred qualifications:

• Working or communicating with state legislators regarding policy or program areas.
• Researching, recommending, and developing program and policy/procedure improvements.
• Using technology related to ticketing systems, webform inquiry systems, etc. (e.g., Zendesk, related advanced features of Outlook, or similar).
• Working with DWD programs.

Additional qualifications may be evaluated in subsequent steps.

Click "Apply for Job" to start the application process. That will prompt you to access your existing account or create a new account. You will be asked to attach a resume and a letter of qualifications as part of the application process. It is important that these materials clearly illustrate how your qualifications relate to the qualifications of the job, particularly those marked with an asterisk in the Qualifications section of this announcement. Additional guidance on developing your resume and letter of qualifications is available at this link.

Please note that once you submit your application, you will not be able to update your materials.

Also note: the system will be unavailable on 6/15/21 from 5 PM - 8 PM due to a planned system maintenance. You will be unable to submit an application during this time period.

What happens next? A panel will review your application materials to determine your eligibility for further consideration in the selection process. The most qualified applicants will be invited to participate in the next step of the selection process, which is typically a virtual interview.

If you have questions, please email [email protected].

DWD is an Affirmative Action and Equal Opportunity employer seeking a diverse and talented workforce. Veterans, women, people of color, LGBTQIA+, and people with disabilities are encouraged to apply. We provide reasonable accommodations to qualified applicants and employees with disabilities.

Application materials must be submitted by 11:59 PM (central standard time) on June 16, 2021.