New job Client Service Representative in Arizona

Job Description:

Job Description:

• multiple shifts may be available

Role Overview

As a Health Benefits Solutions Representative, you will be working in an inbound contact center taking over 50 calls per day and/or chatting online with clients asking questions or inquiring about their Heath Savings Account (HSA) or Flexible Spending Account (FSA).

What you’ll do

As a Health Benefits Solutions Representative you will be responsible for the following via phone and/or online chat:

• Providing every client with clear, complete and accurate responses to their questions and inquiries, while updating the system with notes on each client interaction
• Guiding clients step by step through how to execute various transactions on their accounts (i.e. filing a claims, ordering debit cards, password resets, suspend lost/stolen cards locating statement or tax documents etc.)
• Ensure client privacy is protected by authenticating each call and not answering questions or providing information to unauthorized users
• Effectively managing risk by fully adhering to processes/policies/procedures and proactively identifying and escalating potential risks
• Navigating through multiple applications and tools to understand processes/policy/procedures and research and resolve issues with client accounts

Required Skills & Experience (minimum qualifications)

• Minimum one year experience verbally delivering complex information clearly, concisely and with empathy, while quickly establishing trust and exuding positivity and confidence
• Must possess the skills to navigate between multiple screens and keep the client/recipient fully engaged, while quickly and accurately typing relevant notes and information
• Proven ability to professionally and tactfully handle confrontational and/or stressful interactions
• Demonstrated written communication skills with the ability to type error-free, clear, descriptive and succinct instructions and responses, while being proficient on the keyboard
• Proven experience with effectively reviewing documentation/files, quickly identifying errors and taking action to resolve the errors
• Must have experience gathering, absorbing and using facts/information to make effective and timely decisions
• Demonstrated ability to quickly learn, adapt and become highly efficient on new and/or changing systems, applications, policies and procedures
• Must be able to succeed in an environment in which you are constantly being held accountable for metrics

Desired Skills & Experience

• Experience working in a client focus environment
• Knowledge of Heath Savings Account (HSA) or Flexible Spending Account (FSA)
• Required to work from the primary work location listed when not in remote operating stance
• Initially you may be required to work from home and/or remotely in this role:
  • Internet Service Provider at home (no public WiFi or Internet)(high speed internet access and a secure or password-protected internet connection)
  • Sufficient room to set up a laptop, monitor, keyboard and mouse
  • Comfortable space to work for a full shift
  • Quiet, private and SECURE space in which to work

Job Band:

H7

Shift:

1st shift (United States of America)

Hours Per Week:

40

Weekly Schedule:

Referral Bonus Amount:

0