New job Child Support Case Manager in Oregon

Initial Posting Date:

06/04/2021

Application Deadline:

06/14/2021

Agency:

Department of Justice

Salary Range:

$3,080 - $4,649

Position Type:

Employee

Position Title:

Child Support Case Manager - Entry (Hillsboro)

Job Description:

If you are seeking a job with satisfaction in your daily work, this position as a Child Support Case Manager (Entry) in Division of Child Support (DCS) could be for you. We are seeking to hire multiple Child Support Case Managers (Entry) for our Hillsboro Office . Attention to detail, consistency, and organization: these are some core skills to thrive as a Case Manager. This opportunity in DCS gives you experience to continue to grow within the Department of Justice and expand your career path.

Job Duties (in part)

Due to the nature of this position, the required work hours are 8a.m. – 5p.m., Monday through Friday, with an hour scheduled for lunch.

• Review individuals’ case documents and records to determine if a child support order is needed.

• Contacting agency customers and other service providers to gather information to assist in establishing paternity and to establish and enforce support orders.

• Establish, modify, enforce, and provide accounting records for child support orders by deciding needed action.

• Apply federal laws, Oregon laws and rules, agency policies and procedures.

• Verify payments are properly disbursed.

• Verify accuracy of any State agency claims against child support.

• Request, review and evaluate paternity declarations to initiate action. Complete and file legal documents to establish paternity. Process modification requests.

• Gather wage and health care information, research and apply child support guidelines to calculate support obligation.

• Distribute child support payments to appropriate accounts, evaluate reports to identify payments that should be held or released.

• Review documents for credit and debit satisfactions and adjust cases, takes action to bring accounts into balance as necessary.

• Use a variety of laws, guidelines, policies, and procedures relating to child support to analyze information, calculate support obligations, and assure correct application of monies to child support cases.

• Audit cases and support records to verify that cases comply with rules, laws, and are accurate, and provide report of audit results.

Required Experience

• Three (3) years of experience working with the public in person or by phone giving information about services and programs and solving customer problems/complaints. Experience must include the use of personal computers and typical software such as word processing.

OR

• Bachelor's Degree may substitute for the above experience. To receive credit for a degree, you must attach a photocopy of your transcripts to your application.

Work experience is based on a 40-hour work week. (Example: 20 hours a week for one year would equal six-months of work experience.)

After one year and upon a successful completion of trial service as a Child Support Case Manager-Entry, Child Support Case Manager-Entries will then meet the minimum qualifications of Child Support Case Manager and be placed in the Child Support Case Manager classification (Salary Range (21) - $3586 - $5460 monthly. 6% of which is PERS contribution)

Current Child Support Case Managers with the Oregon Division of Child Support who are successful finalists will be processed as lateral transfers.

Desired Skills, Experiences, and Attributes

• Adaptability when facing change in job processes and requirements.

• Skill in sorting through, and analyzing, mass amounts of information.

• Professional experience communicating policies, rules, or laws to the public.

• Computer proficient with a clear ability to learn new systems and methods.

• Experience using a variety of computer programs to view, enter, edit, and extract information.

• Ability to independently complete assignments on time.

• Ability to maintain professional composure, tact, and friendliness while working with the public who may be irate, hostile, and/or emotionally distraught.

• An ability to work in an environment with frequent interruptions.
  

What’s In It For You

• Exposure to a variety of operational areas within the Division of Child Support (for those interested in future advancement opportunity).

• Permanent, full-time employment.

• Vacation, sick leave, 10 paid holidays a year, and special days off.

• Excellent medical, vision, and dental benefits and insurance.

• Pension and retirement programs.

• Endless peer and management support, and representation by the Service Employees International Union (SEIU).

• Opportunity to expand your professional skills.

New Entry Level Case Managers are typically brought in at step 1($3,080) or step 2($3,211). Under Pay Equity Laws very special circumstances must exist for consideration of a higher starting salary.

Application Process

• Click "Apply" and complete the online application and all supplemental questions.

• Attach your resume.

ALL APPLICANTS: You will only have one opportunity to upload a resume or cover letter. Drag and drop your materials into Workday when prompted to upload your resume. If you are concerned that one or both required documents didn't attach to your application, please email a copy to [email protected] . Material will be associated on your behalf if received before the posting deadline.

CURRENT STATE EMPLOYEES: Login to Workday using your state-issued login and apply via the Career Worklet located on your home page. Using a private account disrupts the hiring process for all internal candidates. Prior to clicking "Apply" , update your employee profile to reflect your Education, Skills, and Job History (including your current job).

Candidates from diverse backgrounds are encouraged to apply. The Department of Justice is an equal opportunity employer, does not discriminate based on race, color, national origin, ethnicity, veteran, gender, sexual orientation, religion, age or disability, and is committed to workplace diversity.

For additional information regarding benefits and application assistance,

Oregon Department of Justice
1162 Court St NE
Salem OR, 97301
[email protected]

Phone: (503) 947-4328
Fax: (503) 373-0367