New job Career Education Opportunities (CEO) Case Manager in Washington

Career Education Opportunities (CEO) Case Manager

Company : King County
Salary : $33.73 - $42.75 an hour
Location : Washington

Full Description


The Department of Community and Human Services values diverse perspectives and life experiences. The Department encourages people of all backgrounds to apply, including Black, Indigenous, and People of Color, immigrants, refugees, women, LGBTQ, people with disabilities, veterans, and those with lived experiences.

King County's Department of Community and Human Services (DCHS) provides equitable opportunities for people to be healthy, happy, and connected to community.

This position will serve as the Social Service Professional at King County’s Learning Center North (LCN)/Career Education Opportunities (CEO) Reengagement site and within a team of six Social Service Professionals. This position will engage, enroll, and register participants, and provide college advising, retention, persistence methodologies and services to youth/young adults using support services that span from County, College, and K-12 resource. Youth/young adults will have various barriers to success including low-income, parents, homelessness/unstable housing, low-basic skills, justice involvement, etc. Young adults will be enrolled into a comprehensive education and employment program offered through Children, Youth and Young Adults Division (CYYAD) and provided with services that lead to success in high school completion, employment and post-secondary. The Social Service Professional will ensure and coordinate the engagement with these services.

This position is open to all qualified candidates that meet the minimum qualifications.

REQUIRED MATERIALS: Candidates who wish to be considered for this position must submit an online King County application and respond to the supplemental questions. Your application may be rejected as incomplete if you do not include the requested and relevant information in the online application and supplemental questionnaire. Applications and/or supplemental questionnaires that state, “see my resume” are considered incomplete and will not be considered to be competitive.

WORK SCHEDULE/CONDITIONS: This is a Term-Limited Temporary (TLT) position anticipated to end June 30, 2022, but subject to change dependent on operational need. This position's typical work hours are 40 hours per week, Monday - Friday, 8am - 5pm, but alternative schedules may be assigned as required by the program. This position meets the provisions of the Fair Labor Standards Act and is overtime eligible with supervisory pre-approval. This position is represented by PSEU.


The work associated with this position will be performed remotely, at least through July 5, 2021 in compliance with King County’s telecommuting mandate. It is possible that the work will be primarily performed remotely on an ongoing basis after July 5, 2021.

Employees will be provided with a County issued laptop and must maintain a workspace with an internet connection where they can reliably perform work and remain available and responsive during scheduled work hours. Employees must reside in WA state and within a reasonable distance to their King County worksite to respond to workplace reporting requirements. There will be situations where the employee is required to report to a County worksite. Please note that when an employee conducts work that is likely to bring them in contact with another individual, safety precautions are required by the department in alignment with the Public Health Directive from the Seattle & King County Public Health Officer.

To support employees during this time King County has a robust collection of tools and resources to support working remotely. The individual selected for this opportunity will be joining an innovative and progressive team. King County is doing its part to reduce the spread of COVID-19 and remains committed to reducing our carbon footprint.

RECRUITER: Sue Churchill,

Job Duties

  • Engage, enroll, and register students dually into Community college’s classes and Re-engagement support services.
  • Use extensive college advising experience to engage and use resources to meet students’ post-secondary goals.
  • Using colleges, county, and district resources to support students to certification or graduation, for example, extensive understanding of financial aid application, distribution, clubs, benefits, etc.
  • Assess young adults to determine eligibility into various programs and barriers to attain program goals.
  • Develop individual service plan with short-term and long-term goals, and monitor plan with the young person.
  • Develop and maintain effective relationships with youth/young adults ages 16-24 years who have multiple barriers to success, including juvenile justice involvement, high school dropout, etc.
  • Counsel young adults in career, vocational/technical goals, employment, and personal issues. Mediate, problem-solve and coordinate individual services for young people.
  • Establish strong working relationships with WorkSource and CEO/LCN partners, e.g. Shoreline Community College, Monroe School District, King County Superior Court and Juvenile Rehabilitation Administration, organized labor, community and technical colleges, community-based organizations such as Seattle Education Access, State agencies such as DSHS, and ESD, and become familiar with services and referral procedures of these providers.
  • Meet performance-based outcomes per the specific program/grant related to activity completion, competency attainment, GED attainment, persistence-quarter to quarter, in post-secondary programming, certification, graduation, job readiness training completion, internship placements and completions, and job placement.
  • Complete required paperwork for the program that may be related to client eligibility, activities, demographics, and outcome attainment. This includes monthly case summaries.
  • Other duties as assigned.

Experience, Qualifications, Knowledge, Skills

  • Bachelors social work, education, or related field.
  • At least five years of recent experience successfully providing direct multi-level social services to disadvantaged youth populations within a community college/re-engagement system.
  • Demonstrated ability to perform job duties within the context of understanding and applying complex regulations and definitions; and experience providing complete extensive technical documentation, that includes HP 3000 registrations, enrolling, and advising students within the context of State, County, and School District regulations. This ranges from first contact to helping gain campus housing to assisting students to graduation, filling out degree requirements, assisting the transition to University, Career opportunities, or combined.
  • Ability to manage multiple systems requirements for billing, accreditation, grading such as re-engagement k-12 regulations, and community college policies.
  • Knowledge of juvenile justice and court systems and the ability to navigate resources for youth involved with these systems.
  • Demonstrated experience developing and maintaining effective working relations with a diverse population of youth, criminal justice agencies, employers, other staff, community and technical colleges, and community-based organizations as well as within these structures. Specifically experience within a Community College system using multiple resources to braid services for the student.
  • Demonstrated experience developing campus success strategies as needed to effectively support youth and assist youth/young adults in completing educational goals and securing quality employment. This includes experience starting clubs, programs, and strategies such as progress report processes and other data driven methods that have successfully supported participants toward their goals.
  • Demonstrated ability to work with College’s professors both in supporting educational development but also with developing processes to support students within the programming
  • Ability to effectively manage time to work on multiple tasks in high pressure/short deadline environment, and to adapt to changes in workload demand and priorities.
  • Strong interpersonal and human relations skills, including conflict resolution techniques, that can be done with colleagues, students, and administration from multiple different agencies such as Community College, City, and County.
  • Ability to work in stressful situations involving youth with barriers to success in education and employment.
  • Effective oral communication and interpersonal skills and the ability to work both independently and as part of a team.
  • Ability to communicate clearly and effectively with youth and employees from diverse cultural and socio-economic backgrounds.
  • Proficiency in the use of personal computers, with working knowledge of MS Word, Excel, Access, Outlook and the Internet.
  • Valid Washington State Driver’s License.
  • Ability to pass a Washington State Patrol Background check.
  • Experience working with Opportunity Youth.

Supplemental Information

Forbes recently named King County as one of Washington State's best employers.

Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference? Come join the team dedicated to serving one of the nation's best places to live, work and play.

Guided by our "True North", we are making King County a welcoming community where every person can thrive. We value diversity, inclusion and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles-we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ+, people living with disabilities, and veterans.

King County is an Equal Employment Opportunity (EEO) Employer
No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.

To Apply
If you are interested in pursuing this position, please follow the application instructions carefully. If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions please contact your recruiter listed on this job announcement.

Apply Now