New job Administrative Professional 3 (P.N. 20035343) in Ohio
Administrative Professional 3 (P.N. 20035343)
Company : State of Ohio Jobs
Salary : $21.50 an hour
Location : Ohio
Administrative Professional 3 (P.N. 20035343)(210003Z8)
Under general direction of the certification manager, performs non-routine administrative tasks (i.e., independently formulates decisions &/or judgments involving non-legal interpretation of policies & procedures as they would apply to given situations to resolve problems, prepare correspondence &/or reports or to carry out other assignments associated with the Provider Certification Unit): Provides administrative support with certification applications: Receives applications; compiles required documentation; follows-up with applicants for missing supporting documents; enters data in the Provider Services Management (PSM) Customer Relationship Management (CRM) system; tracks application through the development process; contacts agency’s subject matter experts to verify content of application meets requirements & issues approval letters & licenses; Researches certification systems & procedures to determine where improvements are needed: Measures & evaluates workflow of section; identifies needs & issues for web-based certification system; acts as a back-up in the Provider Certification unit for providing administrative support with training continuing education units (CEUs) & with County Board certifications for early intervention services, investigative agents, superintendents & other positions as necessary.
Assists with resolving certification application issues through User Acceptance Testing (UAT). Provides technical knowledge & assistance to Division staff.
Performs secretarial tasks (e.g., utilizes Microsoft Office applications to create correspondence, spreadsheet, presentations, reports & other documents to support staff needs; maintains confidential files) handles sensitive telephone calls; distributes calls to appropriate parties for a response; provides secretarial support for the Automated Registry Check System (ARCS) & Rapback enrollments utilizing spreadsheets, reports & other documents.
Performs clerical tasks (e.g., receives, opens, logs, distributes incoming mail; answers phone & screens calls; scans documents, maintains files & retrieves information) & other duties as assigned.
Completion of associate core coursework in secretarial science or business office applications from accredited career school or community college; 12 mos. exp. in secretarial/administrative professional field.
- Or 30 mos. exp. or 30 mos. trg. in secretarial/administrative professional field.
- Or 12 mos. exp. as Administrative Professional 2, 16872.
- Or equivalent of Minimum Class Qualifications For Employment noted above.
Knowledge of English grammar & composition; arithmetic that includes addition, subtraction, multiplication & division; records management; business communications; administrative practices & procedures*; general office practices & procedures; agency-specific office practices & procedures*; budgeting*; government structure & process*. Skill in keyboarding; business office software applications (e.g., Microsoft Office); operation of personal computer & office machines (e.g., transcribing equipment, calculators). Ability to deal with problems involving several variables within familiar context; apply principles to solve practical, everyday problems; interpret instructions in written or oral form; write routine business letters following standard procedures; complete routine forms or records; make appointments; arrange items in numerical or alphabetical order; move fingers easily to perform manual functions; assess questions & provide appropriate information or referral.
(*)Developed after employment.