New job Visitor Services Information Assistant in Wyoming

Visitor Services Information Assistant

Company : US Department of Agriculture
Salary : $35,265 - $45,847 a year
Location : Wyoming

Full Description

Duties

Summary

This position is located on the Bridger-Teton National Forest, Jackson Ranger District.

The primary purpose of the position is to disseminate information and interpretive assistance to the public.

For additional information about the duties of this position, please contact Mary Moore at 307-739-5410 or mary.c.moore@usda.gov

Responsibilities

  • Ensures the information desk at the reception area or visitor center is covered at all times, answers phones and radios.
  • Greets visitors and responds to a variety of inquiries regarding Forest Service activities, programs, exhibits, facilities, policies and functions.
  • Arranges, varies or changes informational interpretive displays in the visitor center to coincide with the season changes and unit program emphases.
  • Plans and presents interpretive talks and programs for visitors, local schools, and other groups.
  • Handles clerical duties, such as mail and package delivery, personnel updates to phone lists and sign-out board.
  • Responds to and directs web and email inquiries to the appropriate personnel.
  • Works with the public affairs unit to ensure that current and accurate information is available on the external Forest Service website.
  • Serves as the Collection Officer to sell and collect monies for forest timber permits and other items, such as maps and passes.

Travel Required

Occasional travel - You may be expected to travel for this position for meetings, trainings, and/or site visits.

Supervisory status

No

Promotion Potential

None

  • Job family (Series)

    1001 General Arts And Information

  • Requirements

    Requirements

    Conditions of Employment

    • Must be a U.S. Citizen or National.
    • Males born after 12/31/1959 must be Selective Service registered or exempt.
    • Subject to satisfactory adjudication of background investigation and/or fingerprint check.
    • Successful completion of one year probationary period, unless previously served.
    • Per Public Law 104-134 all Federal employees are required to have federal payments made by direct deposit to their financial institution.
    • Successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit e-verify.gov

    Qualifications

    In order to qualify, you must meet the eligibility and qualifications requirements as defined below by the closing date of the announcement. For more information on the qualifications for this position, visit the Office of Personnel Management's General Schedule Qualification Standards.

    Your application and resume must clearly show that you possess the experience requirements. Transcripts must be provided for qualifications based on education. Provide course descriptions as necessary.

    Specialized Experience Requirement:

    For the GS-05: You must have one year of experience equivalent to at least the GS-04 level in Federal Service; OR a Bachelor's degree or 4 years of successfully completed education above high school; OR combinations of successfully completed post-high school education (in excess of the first 60 semester hours) and specialized experience. The education must have been obtained in an accredited business, secretarial or technical school, junior college, college or university.

    Specialized experience is defined as some of the following: Greet and respond to visitor inquiries; account for collected monies using computer programs and records; conduct retail sales and maintains inventory; perform clerical duties, including mail and package delivery, assist with scheduling for conference rooms, and/or operate audio/visual equipment.

    Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

    Your resume must clearly document the following for each block of work experience; the beginning day, month and year the work assignment started and ended; the hours worked per week; position title, and series and grade if applicable; and description of duties performed. This information must be provided for each permanent, temporary, or seasonal appointment/work assignment or volunteer work and should be clearly documented as a separate block of time. Incomplete, inaccurate, or conflicting work history may not be credited for qualifications purposes. This can result in an applicant not being considered for the position.

    Education

    This job does not have an education qualification requirement.

    Additional information

    Career Transition Assistance Plan (CTAP), Reemployment Priority List (RPL) or Interagency Career Transition Assistance Plan (ICTAP): To exercise selection priority for this vacancy, CTAP/RPL/ICTAP candidates must meet the basic eligibility requirements and all selective factors. CTAP/ICTAP candidates must be rated and determined to be well qualified (or above) based on an evaluation of the competencies listed in the How You Will Be Evaluated section. When assessed through a score-based category rating method, CTAP/ICTAP applicants must receive a rating of at least 85 out of a possible 100.

    Veterans who are preference eligible or who have been separated from the armed forces under honorable conditions after three years or more of continuous active service are eligible for consideration under the Veteran's Employment Opportunity Act (VEOA).

    Land Management Workforce Flexibility Act (LMWFA) provides current or former temporary or term employees of federal land management agencies opportunity to compete for permanent competitive service positions. Individuals must have more than 24 months of service without a break between appointments of two or more years. Service must be in the competitive service and have been at a successful level of performance or better. Part-time and intermittent service will be credited only for time actually worked. Non-pay status such as leave without pay is credited for up to six months in a calendar year; anything beyond six months is not credited. Applicants are responsible for providing sufficient information/documentation to determine if the 24 month criteria is met.

    Farm Service Agency (FSA) County Employees: Permanent County employees without prior Federal tenure who are selected for a Civil Service position under Public Law 105-277 will be given a career-conditional appointment and must serve a 1-year probationary period.

    For more information on applying under special hiring authorities such as the Veteran's Recruitment Act (VRA), 30 percent disabled veterans, Schedule A Disabled, etc., explore the different Hiring Paths on the USAJOBS website

    This is a bargaining unit position represented by the National Federation of Federal Employees, IAMAW.

    Forest Service daycare facilities are not available.

    Government Housing may be available.

    This position is eligible for telework. This position may also be eligible for flexible work arrangements as determined by agency policy and any applicable collective bargaining agreements.

    We may select from this announcement or any other source to fill one or more vacancies.

    Relocation/Recruitment Incentive may be authorized. Final determination will me made at the time of job offer.

    How You Will Be Evaluated

    You will be evaluated for this job based on how well you meet the qualifications above.

    You will be evaluated based on your qualifications for this position as evidenced by the experience, education, and training you described in your application package, as well as the responses to the Assessment Questionnaire to determine the degree to which you possess the competencies listed below:

    • Clerical
    • Customer Service
    • Office Automation
    • Oral Communication


    Your application, including the online Assessment Questionnaire, will be reviewed to determine if you meet (a) minimum qualification requirements and (b) the resume supports the answers provided to the job-specific questions. Your resume must clearly support your responses to all the questions addressing experience and education relevant to this position.

    If you meet the qualification requirements and are determined to be among the best qualified, you will be referred to the hiring manager for consideration. Noncompetitive candidates and applicants under some special hiring authorities must meet minimum qualifications to be referred.

    Note: If, after reviewing your resume and/or supporting documentation, a determination is made that you inflated your qualifications and or experience, your rating may be lowered to more accurately reflect the submitted documentation. Please follow all instructions carefully. Errors or omissions may affect your rating. Providing inaccurate information on Federal documents could be grounds for non-selection or disciplinary action.

    To view the application form, visit: https://apply.usastaffing.gov/ViewQuestionnaire/11077814

    Background checks and security clearance

    Security clearance

    Not Required

    Drug test required

    No

    Position sensitivity and risk

    Non-sensitive (NS)/Low Risk

    Trust determination process

    Credentialing, Suitability/Fitness

  • Required Documents

    Required Documents

    The following documents are required for your applicant package to be complete. Our office cannot be responsible for incompatible software, illegible fax transmissions, delays in mail service, your system failure, etc. Encrypted documents will not be accepted. Failure to submit required, legible documents may result in loss of consideration.
    • Resume that includes: 1) personal information such as name, address, contact information; 2) education; 3) detailed work experience related to this position as described in the major duties including work schedule, hours worked per week, dates of employment; title, series, grade (if applicable); 4) supervisor's phone number and whether or not the supervisor may be contacted for a reference check; 5) other qualifications.
    • If education is required or you are using education to qualify, you must submit: a copy of your college transcripts. An unofficial copy is sufficient with the application; however, if you are selected, you will be required to submit official transcripts prior to entering on duty. Education must have been successfully obtained from an accredited school, college or university. If any education was completed at a foreign institute, you must submit with your application evidence that the institute was appropriately accredited by an accrediting body recognized by the U.S. Department of Education as equivalent to U.S. education standards. There are private organizations that specialize in this evaluation and a fee is normally associated with this service. All transcripts must be in English or include an English translation.
    In addition to the above, you must submit the documents below if you claim the following:
    • Current and former Federal employees: 1) Most recent non-award Notification of Personnel Action (SF-50) showing that you are/were in the competitive service, highest grade (or promotion potential) held on a permanent basis, position title, series and grade AND 2) Most recent performance appraisal (dated within 18 months) showing the official rating of record, signed by a supervisor, or statement why the performance appraisal is unavailable. Do not submit a performance plan.
    • Surplus or displaced employees eligible for CTAP, RPL, or ICTAP priority: proof of eligibility (RIF separation notice, notice of proposed removal for declining a transfer of function or directed reassignment to another commuting area, notice of disability annuity termination), SF-50 documenting separation (as applicable), and your most recent SF-50 noting position, grade level, and duty location with your application per 5 CFR 330.
    • Land Management Workforce Flexibility Act Eligible Applicants: please review the Required Documents for Hiring Authorities Quick Guide on the Forest Service website.
    • Current permanent FSA County employees: most recent non-award Notification of Personnel Action, (SF-50 or equivalent) showing your highest grade (or promotion potential) held on a permanent basis, position title, series and grade AND most recent performance appraisal (dated within 18 months) per above.
    • VEOA, VRA and 30% Disabled Veterans: please review the Required Documents for Hiring Authorities Quick Guide on the Forest Service website.
    • If claiming eligibility under a special hiring authority not listed above, please review the Required Documents for Hiring Authorities Quick Guide on the Forest Service website.

  • Benefits

    Benefits

    A career with the U.S. Government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

    Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time, or intermittent. Contact the hiring agency for more information on the specific benefits offered.


Help

This job is open to

  • Career transition (CTAP, ICTAP, RPL)

    Federal employees who meet the definition of a "surplus" or "displaced" employee.

  • Federal employees - Competitive service

    Current or former competitive service federal employees.

  • Individuals with disabilities

  • Land & base management

    Certain current or former term or temporary federal employees of a land or base management agency.

  • Peace Corps & AmeriCorps Vista

  • Special authorities

    Individuals eligible under a special authority not listed above, but defined in the federal hiring regulations.

  • Veterans

Clarification from the agency

Current permanent federal employees with competitive status, Land Management Workforce Flexibility Act, CTAP/RPL/ICTAP and VEOA eligibles, Farm Service Agency permanent county employees, 30 percent or More Disabled Veterans, People with Disabilities, Peace Corps and VISTA, Reinstatement, Public Land Corps, Resource Assistant Program, and VRA eligible candidates.


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