New job Telephone Operator- Examinator in Ohio

Telephone Operator- Examinator

Company : City of Cleveland
Salary : $32,490 - $40,331 a year
Location : Ohio

Full Description

Description

CIVIL SERVICE COMMISSION

APPROVED C.S.C. MINUTES 3/26/2021 dc ANNOUNCEMENT NO. CS2021-037

TELEPHONE OPERATOR (OPEN)

Public notice is hereby given by the Civil Service Commission of Cleveland, Ohio, of an open competitive examination for the above classification.

FILING OF APPLICATION:

Application must be made electronically through the City of Cleveland’s web site:

http://www.city.cleveland.oh.us/CityofCleveland/Home/Government/CityAgencies/CivilServiceCommission/TestingAnnouncements

No other form or method of application will be accepted. Absolutely no paper applications will be accepted.

THE ELECTRONIC APPLICATION PERIOD IS FROM 12:01 A.M. ON FRIDAY, APRIL 2, 2021 UNTIL 11:59 PM. ON THURSDAY, APRIL 15, 2021. NOTE: APPLICATIONS WILL NOT BE ACCEPTED AFTER 11:59 PM ON THURSDAY, APRIL 15, 2021.

THE CIVIL SERVICE COMMISSION'S POLICY IS THAT NO LATE FILING WILL BE ALLOWED.

IMPORTANT NOTE: At the time of submitting an application, copies of the following items are required to be uploaded as attachments to that application:


  • Proof of Education (as provided herein);
  • DD-214 or other materials to prove veteran’s status (as described herein) only required if the applicant is seeking veteran’s preference points
  • Proof of Residency (as described herein), which is only required if the applicant is seeking residency credit for the examination
  • These items should be uploaded under the “Attachments” tab in your application.

NOTE: ONCE YOU SUBMIT YOUR APPLICATION, FURTHER CHANGES TO THAT APPLICATION WILL NOT BE PERMITTED. All additional attachments, correspondence, notifications, and certifications will be made with applicants via email. Any updates of email or your online profile must be made at:

CS@city.cleveland.oh.us.

NOTE: YOU ARE NOT APPLYING FOR AN IMMEDIATE JOB OPENING. YOU ARE APPLYING TO TAKE AN EXAMINATION WHICH WILL BE USED TO CREATE AN ELIGIBLE LIST FOR THIS JOB CLASSIFICATION. THAT LIST WILL BE USED FOR FUTURE HIRES IN THIS JOB CLASSIFICATION.

SALARY: The prevailing salary for this position as established by Ordinance of the Council of the City of Cleveland is $15.62 - $19.39 per Hour.

EXAMINATION INFORMATION

TYPE: WRITTEN EXAMINATION: Applicants will be notified by of the time, date, and place of the exams via email.

TYPING TEST: This portion of the exam is pass/fail. Applicants are required to type 30 words per minute (gross words per minute minus errors). Applicants who fail to type 30 wpm will receive a zero for the entire exam.

NOTE: CANDIDATES MUST PASS BOTH PARTS OF THIS EXAM IN ORDER TO BE PLACED ON THE ELIGIBLE LIST.

NOTE: All copies of diplomas, licenses, certificates, resumes and any other required documents must be uploaded and included with your Application when it is submitted. Applications without the required documents will be rejected.

Examples of Duties

Under supervision, answers and forwards incoming phone calls, sends and receives e-mail. Uses fax, copier, scanner and other office equipment to communicate with internal and external customers. Provides and /or researches information. Responds to complaints and requests for services. Prepares various forms, reports, work orders or other documents. Performs data entry. Performs other job-related duties as assigned. Follows all operations and safety policies and safe work practices. Attends and participates in operations and safety training classes and demonstrates competence (demonstration of competence may be determined by exam.) Wears and properly utilizes safety equipment in accordance with Divisional policy at all times.

Minimum Qualifications

A High School Diploma or GED is required. One year of experience in customer service is required. The ability to speak a second language is preferred. Must have a working knowledge of the operation of computers and or other data terminals. Must have good written and verbal communication skills. Typing Speed of 30 wpm is required. Must be able to work any shift or days assigned. Must be able to lift and carry 30 pounds.
NOTE: Minimum qualifications must be met as of the last day of the filing period unless otherwise stated.

NOTE: THE CIVIL SERVICE COMMISSION RESERVES THE RIGHT TO REVIEW AND EVALUATE ANY AND ALL INFORMATION CONTAINED IN THE APPLICATION OR RESUME. LACK OF HONESTY WILL RESULT IN IMMEDIATE REMOVAL FROM THE ELIGIBLE LIST.

Any applicant that willfully provides any false document, statement, or certification in regard to any test will be terminated from all processing, removed from any eligible list, and may face possible criminal prosecution.

Supplemental Information

RESIDENCY CREDIT

In accordance with the Ordinances of the City of Cleveland: A person who has had as his/her primary residence in the City of Cleveland for at least one year at the time of filing a Civil Service application, and desires to take an entry-level Civil Service examination, shall, if a passing grade on the written examination is attained, have ten (10) points added to his/her passing score.

IF YOU HAVE LIVED IN THE CITY OF CLEVELAND FOR AT LEAST ONE YEAR AT THE TIME OF FILING YOUR APPLICATION YOU ARE ELIGIBLE TO RECEIVE RESIDENCY POINTS. THOSE POINTS ARE ADDED TO YOUR PASSING SCORE AND CAN HAVE A BIG IMPACT ON YOUR RANKING ON THE ELIGIBLE LIST THE CITY USES FOR HIRING.

To substantiate a claim for residency points, Applicants must UPLOAD LEGIBLE COPIES of the following:


  • A signed and notarized Residency Affidavit available on the City’s website here:
  • http://www.city.cleveland.oh.us/sites/default/files/forms_publications/AffidavitOfResidency0321.pdf?id=165978 ; and
  • A copy of ONE acceptable document from the list below showing your current address and dated within thirty (30) days of the date you submit your application OR a driver’s license or state ID showing an address in the City of Cleveland that matches the address in your application.
These Documents MUST be saved as a PDF or JPEG and uploaded to your application. (You can simply take a picture and upload it or email it to Civil Service)

The Affidavit and any related residency documents WILL NOT be accepted more than one business day after the close of the application period stated in this examination announcement. If you are not uploading them as an attachment to your application (preferred) they MUST be received at cs@city.cleveland.oh.us no later than 11:59 pm on the first business day after the end of the application period; for this examination that means 11:59 pm on Monday, April 16, 2021.

The Civil Service Commission will accept an application without the Affidavit and any related information, but will not accept those items after the deadline stated above.
Acceptable proofs include:
  • Driver’s License
· Bank Statements·
Utility Bills·
Mortgage or Lease Agreement·
Bills from creditors not listed above·
Other Postmarked mail such as magazines with name and mailing label attached, organization newsletters, medical/dental bills, voter registration card, or motor vehicle registration·
Insurance Statement (Home insurance, rental insurance, car insurance or other insurance documents).
WE DO NOT ACCEPT THE FOLLOWING AS PROOFS OF RESIDENCY:
  • Pay stubs
  • Rental Receipts
  • Tax Returns
  • W-2 Tax Forms unless sent by US Mail

    NOTE: IF CREDITORS ARE PAID ONLINE, A COPY OF THE BILL IS TO BE PRINTED SHOWING THE ADDRESS OF THE APPLICANT. THE BILL MUST HAVE THE DATE VISIBLE.

    VETERANS' PREFERENCE

    Veterans' preference will be awarded, when applicable, to eligible veterans in accordance with Civil Service Rules 4.40E, 4.40F and 4.40G. Proof of active service or a DD Form 214, must be presented to the Commission at the time of filing application for the examination in which credit is sought in order to qualify for veterans' credit. If the applicant has received an honorable discharge or a general discharge under honorable conditions that applicant shall receive an additional five (5) points added to their raw score on the examination.

    THE COMMISSION WILL NOT ENTERTAIN APPEALS FOR VETERANS' PREFERENCE OR RESIDENCY CREDIT AFTER THE APPLICANT HAS FILED HIS/HER APPLICATION. THE DECISION OF THE COMMISSION IS FINAL.

    We are an equal opportunity employer. We do not discriminate on the basis of race, color, sex, national origin/ancestry, military status, disability, age and religion.


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Source : Indded