New job Remittance Processor II/III in Virginia

Remittance Processor II/III

Company : Navy Federal Credit Union
Salary : Details not provided
Location : Virginia

Full Description


You have goals, dreams, hobbies and things you’re passionate about.

What’s Important to You Is Important to Us

We’re looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them—friends, family and passions. And we're looking for team members who are passionate about our mission—making a difference in military members' and their families' lives. Together, we can make it happen.

Don’t take our word for it.

  • FORTUNE 100 Best Companies to Work For®
  • Computerworld® Best Places to Work in IT
  • FORTUNE® Best Workplaces for Millennials
  • Forbes® America’s Best Employers

Basic Purpose

To capture, validate and process remittances (e.g., checks such as personal, business, estate and international; money orders; cashier checks, etc.) from multiple sources/systems (e.g., mail, ATM image, e-deposits, etc.) ensuring the timely negotiability of items. Verify accuracy and proper posting of transactions. Research multiple systems (e.g., remittance processing, UAD, ETS, VINTEK, etc.) and resources to ensure remittance and check processing are in compliance with internal and federal regulations. Ensure Navy Federal mail safety, negotiable instrument handling and check fraud procedures are followed. Work under moderate supervision.


  • Process and track transactions including time sensitive or exception remittances to ensure timely posting
  • Apply federal regulations to loan and deposit processing
  • Identify and make processing decisions on remittances that require special handling based on sender, condition of remittance, established procedures and applicable processing system
  • Key routine and exception items in all remittance processing platforms
  • Process member account transactions via ETS and Branch Capture; provide receipts and correspond with members
  • Research various resources, databases, and systems (e.g., multiple NFCU, vendor, government, etc.) to determine appropriate action
  • Interpret member intentions based on check, voucher, or account attributes when information is unclear or not provided and appropriately execute instructions provided by the member
  • Collaborate with internal and external business contacts to resolve rejected items and questionable remittances (e.g., misapplied or un-posted funds, clarification of posting intentions, etc.)
  • Determine negotiability or acceptance of financial instruments (e.g., personal/third party checks and/or Navy Federal drafts), according to organizational policies and procedures/member’s instructions and returns non-negotiable or incomplete remittances
  • Research member accounts and determine funds entitlement or distribution for proper allocation of remittance or check deposit Moderate analysis
  • Track, analyze and resolve transaction discrepancies and unresolved postings to include preparing related documentation and adjusting member accounts
  • Determine potential risks associated with escalated remittance items and authorize processing based on risks for
each service channel
  • Identify patterns of activity indicating possible fraud or account abuse
  • Take action and respond to situations/pattern of activitiy indicating potential fraud or abuse
  • May ensure timely and accurate distribution of mail while adhering to mail handling security procedures
  • May identify and sort mail remittances by hand and/or operating extraction and scanning equipment
  • Log items out to other departments using express mail or database tool
  • Respond to inquiries; offer solutions to members, other business units and external organizations
  • Coordinate ATM maintenance and reconciliation; make recommendations and execute service decisions on settlement, cash replenishment, service calls vendors and discontinuation of service


  • Experience in an accounting or banking operation, preferably dealing with payments, transactions, and balancing
  • Effective skill navigating multiple screens and PC applications and adapting to new technologies
  • Effective keyboarding/typing skills
  • Effective verbal and written communication skills
  • Effective skill performing mathematical calculations and working accurately with numbers
  • Ability to handle multiple tasks simultaneously with a high degree of accuracy
  • Effective skill following and completing computer delivered instructions
  • Effective research, analytical, and problem solving skills
  • Familiarity with the Uniform Commercial Code, Regulation CC and other related regulations
  • Desired – Experience in a Member Service Representative role or similar customer service position, preferably in a financial institution
  • Desired – Exposure to remittance processing operations and associated equipment
  • Desired – Familiarity with Navy Federal products, services, programs, policies and procedures
  • Desired – Familiarity with Navy Federal processes and different types of transactions

Hours: Monday - Friday, 11:00am to 7:30pm

Location: 820 Follin Lane, Vienna, VA 22180

*Due to COVID-19 and social distancing, this position will be temporarily working from home with plans to return to campus at the desired location listed once Navy Federal is back to normal operations. The specific logistics for returning to campus will be determined at a future date by individual leadership*

Equal Employment Opportunity

Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability


Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position.

Bank Secrecy Act

Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

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Source : Indded