New job Patient Scheduler in Rhode Island

Overview: Patient Scheduler

Performance Physical Therapy is a state-of the-art private practice offering a variety of innovative services that help patients of all ages achieve optimal physical function – fitness, wellness and rehabilitation; we pride ourselves in being owned 100% by local Physical Therapists. We specialize in sports injuries, spinal, orthopedic and post-surgical conditions, as well as create a variety of strength, fitness and wellness strategies to help patients heal fully and quickly. Such strategies include women’s and men’s pelvic health, a runner’s program, pediatrics, oncology, dry needling, occupational health, hand therapy, athletic training, arthritis, balance disorders, aquatics, fitness, sports performance and prevention programs. With the largest number of board-certified physical therapists in the state of Rhode Island, Performance is the leader in the health care community throughout Rhode Island and SE Massachusetts.

Performance has been voted a Best Place to Work for the 6th consecutive year by Providence Business News and is proud to have received the Jane L. Snyder National Private Practice of the Year award in 2014.

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Culture: *We have 3 core values that set our culture: Providing Care at its Best, Investing in Relationships and Embracing Change. Our goal is for every member of our team to embrace these values to create an amazing culture, allowing us to help our patients. The Authorization / Insurance Verification Specialist is responsible for verifying insurances and performing necessary authorizations based on insurance guidelines. The role also includes quality monitoring to ensure clean claim processing.

Performance currently has 13 clinics located in the following cities:

East Greenwich, RI
East Providence, RI
Middletown, RI
North Providence, RI
Pawtucket, RI
Providence, RI
Richmond, RI
Smithfield, RI
Warren, RI
Warwick, RI
Woonsocket, RI
Seekonk, MA
Attleboro, MA

For more information please visit; www.performanceptri.com or contact Danielle DeCoste at [email protected]

Performance Physical Therapy is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, gender, gender identity, sexual orientation, disability, age, or veteran status.

Responsibilities: Duties and Responsibilities include the following. Other duties may be assigned.

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Provides exceptional customer service and 'first impression' to new patients

• Answers central Performance Physical Therapy phone line (option 1) and assists patients and/or directs calls as appropriate. Also managed clinic level phone calls as needed.
• Obtains and accurately documents detailed information on referral source, patient demographics, injury information, and insurance. Distributes electronic intake paperwork according to patient preferred method.
• Schedules new evaluations at the location of the patient's choice/time per patient preference in as timely a manner as possible.
• Communicates with clinic patient care coordinators regarding patient appointment preference in order for patients to be accommodated as soon as possible
• Manages EHR reports to ensure patients are appropriately contacted and followed up with to schedule an initial appointment. Discharges patients who were not successfully contacted and sends correspondence regarding their discharge
• Use of computer to access O365 SharePoint, Microsoft Excel and Clinicient Electronic Medical Records for the purpose of scheduling, documentation and referral management

Qualifications: Qualifications/Education/Experience:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. High school diploma or general education degree (GED) required with two years of related experience in healthcare and/or training. Call center and/or proven experience working with a multi-line phone system is preferred. The ideal candidate is well organized, comfortable multi-tasking and has a history excelling in busy environments.

Performance Physical Therapy is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, gender, gender identity, sexual orientation, disability, age, or veteran status.

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Benefits: * We offer a comprehensive benefit’s package including Medical, Dental & Vision; 401k with employer match; voluntary disability and life insurance options; Fitness & Wellness reimbursement; 7 paid holidays and paid time off; Community volunteer opportunities, and more!

Location: 4 Richmond Square,Ste 200, Providence, RI 02906

Job Type: Full-time