New job Human Services Specialist II (Eligibility Specialist II) / 61016326 in South Carolina

Do you have a passion to provide meaningful work in the community? Would you like to be part of an organization whose central mission is helping to protect, stabilize and strengthen the lives of children, families, and vulnerable adults? Then the South Carolina Department of Social Services has the right job opportunity for you.

We're looking for an enthusiastic Human Services Specialist I who performs general casework and customer service duties in an Economic Services inbound call center. The HSSI will prepare correspondences, tracking logs, and special assignments as required by supervisor.

Answer constituent calls regarding SNAP and TANF benefits in a centralized inbound call center environment and escalates constituent complaints regarding benefit delivery to the appropriate Economic Services Center for review and resolution within the required time frame and in accordance with federal legislation, state laws and regulations, and Agency policy and procedures. Disseminates SNAP/TANF reported changes to the Economic Services Center.

Ensures proper documentation of all cases and case actions taken, as well as disseminating client communications/notices via the agency CHIP systems. Communicates with State and County DSS staff, to facilitate appropriate action regarding information reported through the constituent call process.

Maintain automated complaint database and other tracking reports in an effort to track constituent calls and responses and to identify county and/or statewide trends regarding constituent issues.

Ensures that personal identifying information (PII) is properly used, accessed, gathered, shared and disposed. Protects the Agency's networks and applications
by safeguarding systems, equipment and data.

All South Carolina Department of Social Services (DSS) Employees are expected to Adopt, Implement, and Promote the Published Mission, Vision, and Guiding Principles, While Employed by the Agency.

A High School Diploma and three (3) years experience in clerical, administrative, social work, correctional, business administration, or general business.

An Associate's Degree and one (1) year experience in clerical, administrative, social work, correctional, business administration, or general business.

Ability to interpret and apply TANF and/or SNAP federal and state laws, regulations, policies, and procedures. Knowledge of services available from the community and other public and private programs. Ability to organize and maintain a caseload. Ability to conduct interviews and analyze case data to make appropriate decisions. Ability to establish and maintain professional working relationships and communicate effectively. Ability to master required databases and systems.

This application for employment with the SC Department of Social Services must be completed in its entirety. A resume may be included; but shall not be substituted in lieu of the completion of this application in part or in whole. "See Resume" is not acceptable information for the completion of any part of the requirements of this application. If such is submitted, this employment application will be considered incomplete and may not be forwarded as eligible for consideration to hiring managers.

Must be able to travel within the state for the purpose of training and meetings to include overnight travel. A valid SC drivers license is required.

If you certify, by completion and submission of this application, that you possess educational credentials that qualify you for the available DSS positions, you will be required to provide a certified official transcript, if you are selected for job offer.

DIVISION: Economic Services / Richland County