New job Electric - Dispatcher 210024 in South Carolina
Electric - Dispatcher 210024
Company : Department of Public Utilities/City of Orangeburg
Salary : Details not provided
Location : South Carolina
Full Description
Dispatcher – Electric Division
The purpose of this position is to receive calls for service and assistance from utility customers, to dispatch personnel, to relay information to crews in the field, to monitor utility systems, and to maintain service logs for the Department of Public Utilities (DPU).
Answers incoming calls from all customers, DPU personnel, government agencies, and others: takes accurate description of problem, service address and other pertinent details; determines nature and priority of calls; and creates work orders.
Dispatches personnel to locations needing service: operates two-way radio or console; relays and confirms information, instructions, and directives; and follows up with callers as needed.
Monitors Supervisory Control Data Acquisition (SCADA) System: notifies managers and engineers regarding alarms, unusual readings, or other issues as needed; turns field devices on and off; and opens and closes breakers.
Monitors alarms and cameras for DPU buildings and facilities: reports alarms; and dispatches personnel as needed.
Maintains call logs, dispatch information and work orders: enters, updates and retrieves information from DPU databases; and verifies entries for accuracy and completeness.
Processes a variety of documentation associated with department/division operations, within designated timeframes and per established procedures: receives and reviews various documentation; reviews, completes, processes, forwards or retains as appropriate; prepares or completes various forms, reports, correspondence, and other documentation; compiles data for further processing or for use in preparation of department reports; and maintains computerized and/or hardcopy records.
Operates a personal computer and other electronic devices to enter, retrieve, review or modify data, utilizing word processing, database, e-mail, or other software; and operates general office or other equipment as necessary to complete essential functions.
Utilizes maintenance, work order, or department-specific software to issue, receive and complete work orders as required.
Communicates with supervisor, other employees, customers, law enforcement, the public, and other individuals as needed to coordinate work activities, review status of work, exchange information, or resolve problems.
May be required to work after normal business hours, weekends, holidays, Standby Duty or be called out as needed 24 hours/day 7 days/week to maintain service to customers in the event of a natural disaster, emergencies, or any other disruption of service.
Performs other related duties as required.
Minimum Qualifications:
High School Diploma or GED required; supplemented by two years of experience in customer service or related field; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job. Must be able to work rotating shifts: days, nights, weekends, and holidays. Must reside within a radius of Orangeburg, SC that allows for a 30-minute maximum response to call outs and emergencies.
Specific License or Certification Required: Must satisfactorily complete the requirements of the Operator Qualification Plan under Dispatcher – Operators position requirements in compliance with the minimum pipeline safety regulations defined in 49 CFR Part 192, Subpart N.
Specific Knowledge, Skills, or Abilities: Computer skills pertaining to computer based control systems. Must be able to demonstrate proficiency in performance of the essential functions and learn, comprehend, and apply all City or departmental policies, practices, and procedures necessary to function effectively in the position.
The purpose of this position is to receive calls for service and assistance from utility customers, to dispatch personnel, to relay information to crews in the field, to monitor utility systems, and to maintain service logs for the Department of Public Utilities (DPU).
Answers incoming calls from all customers, DPU personnel, government agencies, and others: takes accurate description of problem, service address and other pertinent details; determines nature and priority of calls; and creates work orders.
Dispatches personnel to locations needing service: operates two-way radio or console; relays and confirms information, instructions, and directives; and follows up with callers as needed.
Monitors Supervisory Control Data Acquisition (SCADA) System: notifies managers and engineers regarding alarms, unusual readings, or other issues as needed; turns field devices on and off; and opens and closes breakers.
Monitors alarms and cameras for DPU buildings and facilities: reports alarms; and dispatches personnel as needed.
Maintains call logs, dispatch information and work orders: enters, updates and retrieves information from DPU databases; and verifies entries for accuracy and completeness.
Processes a variety of documentation associated with department/division operations, within designated timeframes and per established procedures: receives and reviews various documentation; reviews, completes, processes, forwards or retains as appropriate; prepares or completes various forms, reports, correspondence, and other documentation; compiles data for further processing or for use in preparation of department reports; and maintains computerized and/or hardcopy records.
Operates a personal computer and other electronic devices to enter, retrieve, review or modify data, utilizing word processing, database, e-mail, or other software; and operates general office or other equipment as necessary to complete essential functions.
Utilizes maintenance, work order, or department-specific software to issue, receive and complete work orders as required.
Communicates with supervisor, other employees, customers, law enforcement, the public, and other individuals as needed to coordinate work activities, review status of work, exchange information, or resolve problems.
May be required to work after normal business hours, weekends, holidays, Standby Duty or be called out as needed 24 hours/day 7 days/week to maintain service to customers in the event of a natural disaster, emergencies, or any other disruption of service.
Performs other related duties as required.
Minimum Qualifications:
High School Diploma or GED required; supplemented by two years of experience in customer service or related field; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job. Must be able to work rotating shifts: days, nights, weekends, and holidays. Must reside within a radius of Orangeburg, SC that allows for a 30-minute maximum response to call outs and emergencies.
Specific License or Certification Required: Must satisfactorily complete the requirements of the Operator Qualification Plan under Dispatcher – Operators position requirements in compliance with the minimum pipeline safety regulations defined in 49 CFR Part 192, Subpart N.
Specific Knowledge, Skills, or Abilities: Computer skills pertaining to computer based control systems. Must be able to demonstrate proficiency in performance of the essential functions and learn, comprehend, and apply all City or departmental policies, practices, and procedures necessary to function effectively in the position.