New job Dispatcher (Public Safety) in Indiana
Dispatcher (Public Safety)
Company : US Department of the Interior
Salary : $43,596 - $56,673 a year
Location : Indiana
This position is located in Indiana Dunes National Park, in the Visitor and Resource Protection Division.
For additional questions regarding the location or duties of this position, please contact supervisor Rich Eshenaur at 219-728-7759.
This position serves as a Dispatcher (Public Safety) within the Visitor and Resource Protection Division at Indiana Dunes National Park and reports directly to the Supervisory Dispatcher. This position is located within the Communications Center at the park's Headquarters in Porter, Indiana.
Provides dispatch services for Indiana Dunes National Park, Apostle Islands National Lakeshore, Pictured Rock National Lakeshore, Saint Croix National Scenic Riverway, and the Great Lakes Fire Management Zone.
Serves as a certified operator of several public safety computer networks to include the National Criminal Information Network (NCIC), National Law Enforcement Communications System (NLETS), and the Indiana Data and Communications System (IDACS).Performs dispatch and call taking services for public safety related incidents and Operations.
Coordinates responses to incidents; initiates appropriate response of personnel and apparatus in accordance with agency plans, guides, and protocols; provides communications and logistical support to responders; maintains status on resources and incidents.
Operates a multi-frequency radio console. Prioritizes radio traffic and related communications.
Monitors a variety of systems to include: Linel Alarm systems, Everbridge emergency notification system, Computer Aided Dispatching (CAD), Incident Management Analysis and Reporting System (IMARS), Stancil recording system, Mitel phone systems, Radio Over Internet Protocol (ROIP), and Milestone CCTV system.
Acts as an information source for the general public and to other law enforcement agencies by telephone, computer, and in person.
Job family (Series)
- Dispatchers, Fire
- Emergency Operators
- Fire Dispatchers
- Operators, Emergency
Conditions of Employment
- U.S. Citizenship required.
- Appointment subject to background investigation and favorable adjudication.
- Meet Selective Service Registration Act requirement for males.
- Selectee will be required to participate in the Direct Deposit Electronics Funds Transfer Program.
- You will be required to submit to a drug test and receive a negative drug test result prior to appointment. In addition, this position is subject to random testing for illegal drug use.
- You may be required to operate a government (or private) motor vehicle as part of your official duties.
- You will be required to wear a uniform and comply with the National Park Service uniform standards. A uniform allowance will be provided.
- You may be required to work evenings, weekends, holidays, overtime and shift work.
- If you are a new employee or supervisor in the Federal government, you will be required to complete a one-year probationary period.
- You may be required to travel overnight away from home up to 1 nights per month. You must obtain a government charge card for travel purposes.
- You may be required to complete training and obtain/maintain a government charge card with travel and/or purchase authority.
- Applicants must be at least (1)18 years old or (2) at least 16 years old and: (a) Have graduated from high school or been awarded a certificate equivalent to graduating from high school; or (b) Have completed a formal vocational training program; or (c) Have received a statement from school authorities agreeing with their preference for employment rather than continuing their education; or (d) Be currently enrolled in a secondary school and either work only during school vacation periods or work part-time during the school year under a formal student employment program.
QualificationsAll qualifications must be met by the closing date of this announcement-04/26/2021-unless otherwise stated in this vacancy announcement.
Credit will be given for all appropriate qualifying experience. To receive credit for experience, your resume MUST clearly indicate the nature of the duties and responsibilities for each position, starting and ending dates of employment (month/year), and the resume must reflect full and/or part-time or total number of hours worked (i.e., work 40+ hours a week, rather than indicating full-time). If part-time, the hours must be annotated to be able to pro-rate the amount of qualified specialized experience.
To qualify for this position at the GS-06 grade level, you must possess the following minimum qualifications by close of the announcement:
EXPERIENCE: At least one full year of specialized experience comparable in scope and responsibility to the GS-05 grade level in the Federal service (obtained in either the public or private sectors). Specialized experience is experience that equipped the applicant with the particular knowledge, skills, and abilities needed to successfully perform the duties of this position. Examples of specialized experience could include: Operating dispatch communication equipment to include: Computer-Aided-Dispatching system, Multi-function Telephone System, dispatch recording devices, alarm monitoring systems, and CCTV systems. Operating public safety systems to include: NCIC, NLETS, and state systems. Transmitting and receiving law enforcement communications traffic; coordinating emergency response efforts; maintaining logs and files of complaints, law enforcement actions, and reports. You must include hours per week worked.
Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
There is no substitution of education for experience at the grade level(s) of this announcement.
A selectee receiving a first appointment to the Federal Government (Civil Service) is entitled only to the lowest step of the grade for which selected The display of a salary range on this vacancy shall not be construed as granting an entitlement to a higher rate of pay.This announcement may be used to fill additional positions if identical vacancies occur within 90 days of the issue date of the referral certificate.
Physical Demands: The work is mostly sedentary with occasional field trips. Walking, bending and stooping are required, primarily in the operation of the equipment and in the maintenance of records. Work involves occasional lifting of boxes and supplies up to fifty pounds. Must be able to type proficiently; see written/typed/printed information clearly; understand, read and write English proficiently; and be able to clearly hear information being communicated over a two-way radio or telephone. The incumbent's voice must be clear, audible and tone effective with words plainly spoken and understandable in English. The incumbent will work day, evening and night shifts but may be required to work long, unscheduled or irregular shifts for extended periods of time under stressful conditions. The incumbent may be required to respond to call-outs after hours.
Working Conditions: The employee is confined to the immediate area of the Communications Center, which is located in an average-sized office room that has variable light. Contacts may occasionally be stressful, primarily when those contacted have recently been involved in a law enforcement or public safety incident.
If you are unable to apply online or need to fax a document that you do not have in electronic form, view the following link for information regarding an Alternate Application. Click the following link for more information, https://help.usastaffing.gov/Apply/index.php?title=Alternate_Application_Information.
How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
You will be evaluated based on how well you meet the qualifications listed in this vacancy announcement. Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), the responses you provide on the application questionnaire, and the result of the additional assessments required for this position. A review of your resume and supporting documentation will be made and compared against your responses to the Assessment Questionnaire to determine if you are qualified for this job. If your resume is incomplete or does not support the responses provided in the Assessment Questionnaire, or if you fail to submit all required documentation, you will be rated 'ineligible', 'not qualified', or your score will be adjusted accordingly. If a determination is made that you have inflated your qualifications or experience, you can lose consideration for this position. Please follow all instructions carefully; errors or omissions can affect your rating.
Candidates will be rated and ranked using Category Rating procedures. These procedures place candidates with veteran's preference above non-preference eligibles within each category. Veterans with a service connected disability of at least 10 percent are listed in the highest quality category, except when the position being filled is scientific or professional at the GS-09 grade level or higher. Under Category Rating, candidates will be rated and ranked into one of three categories:
- Best Qualified - applicants possessing experience that substantially exceeds the minimum qualifications of the position including all selective factors and are highly proficient in all requirements of the job and can perform effectively in the position
- Well Qualified - applicants possessing experience that exceeds the minimum qualifications of the position including all selective factors and are proficient in most of the requirements of the job
- Qualified - applicants possessing experience that meets the minimum qualifications of the position including all selective factors and are proficient in some, but not all of the requirements of the job.
- Customer Service
- Stress Tolerance
In order to be considered for this position, you must complete all required steps in the process. In addition to the application and application questionnaire, this position requires successful completion of an additional assessment. A Subject Matter Expert (SME) panel has been established to conduct a Structured Resume Review of your application once determined to meet the minimum qualifications for this position.These assessments collectively measure the critical competencies listed above that are required to successfully perform the job.
Background checks and security clearance
Drug test required
The following documents are required and must be submitted by 11:59 PM (EST) on 04/26/2021:
- Resume which includes a list of all significant jobs held and duties performed, dates specified in month and year format, and the resume must reflect full and/or part-time or total number of hours worked (i.e., work 40+ hours a week, rather than indicating full-time). If part-time, the hours must be annotated to be able to pro-rate the amount of qualified specialized experience. If military or civilian, please include your rank and/or grade.
- Complete All Required Assessments.
- Other Supporting Documents, if applicable, such as:
- Veterans Preference Documentation:
- If you are a Discharged, Non-Disabled Veteran, you must submit a copy of your DD-214 showing character of discharge (Member 4 copy), or other Documentation of Service and Separation under Honorable Conditions, as listed on the SF15. If you don't have your DD-214, you may request it after discharge from the National Archives.
- If you are a veteran within 120 days of discharge, you must submit signed documentation from the Armed Forces certifying: 1) your expected release/retirement from active duty, 2) under honorable conditions, 3) your pay grade/rank/rate at time of discharge, 4) dates of active duty service, 5) any campaign or expeditionary medals received, & 6) dated within 120 days of your separation.
- If you are a Disabled Veteran, Purple Heart Recipient, or Mother or Spouse of a Disabled or Deceased Veteran, you must submit all additional proof required by the SF15, and if applicable, a completed SF15. You may request a copy of your Department of Veterans Affairs letter from www.ebenefits.va.gov or call 1-800-827-1000 to establish proof of disability.
- Veterans Preference Documentation:
- Documentation for Interagency/Career Transition Assistance Plan consideration if you are a displaced Federal employee within the local commuting area. You must include: 1) Proof you are a displaced Federal employee, e.g., RIF Separation Notice, Notice of Proposed Removal, etc; 2) SF-50s (Notifications of Personnel Action) showing career/conditional tenure competitive status, promotion potential and duty location; and 3) your most recent performance appraisal. To exercise selection priority, displaced or surplus Federal employees must be rated well-qualified or above 85 on the rating criteria for this position.
Do not upload Adobe portfolio documents. Adobe portfolio documents are not viewable by our agency's staffing offices.
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
A career with the U.S. Government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
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Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time, or intermittent. Contact the hiring agency for more information on the specific benefits offered.
This job is open to
Career transition (CTAP, ICTAP, RPL)
Federal employees who meet the definition of a "surplus" or "displaced" employee.
U.S. citizens, nationals or those who owe allegiance to the U.S.
Clarification from the agency
This announcement is open to all US Citizens and current surplus and current or former displaced Federal individuals who have special priority selection rights under the Agency Career Transition Assistance Program (CTAP) or the Interagency Career Transition Assistance Program (ICTAP).