New job Customer Service Representative in Missouri

Equifax is looking for skilled Client Service Center Representatives to join our team in Earth City. A Client Service Center Representative (Inbound) is responsible for effectively responding to inquiries regarding Equifax Workforce Solutions services and automated systems that enter the CSC via phone, e-mail. Inbound agents work with client’s employees.

These roles are NOT work-from-home/remote positions - new hires will be required to work onsite in our Earth City service center.

Who is Equifax?

At Equifax, we believe knowledge drives progress. As a global data, analytics and technology company, we play an essential role in the global economy by helping employers, employees, financial institutions and government agencies make critical decisions with greater confidence.

We work to help create seamless and positive experiences during life’s pivotal moments: applying for jobs or a mortgage, financing an education or buying a car. Our impact is real and to accomplish our goals we focus on nurturing our people for career advancement and their learning and development, supporting our next generation of leaders, maintaining an inclusive and diverse work environment, and regularly engaging and recognizing our employees. Regardless of location or role, the individual and collective work of our employees makes a difference and we are looking for talented team players to join us as we help people live their financial best.

The perks of being an Equifax employee?

• We offer excellent compensation packages with market competitive pay, comprehensive healthcare packages, 401k matching, paid time off, and organizational growth potential.

• Grow at your own pace through online courses at Learning @ Equifax.

What you'll do:

• Work with each contact to establish rapport with and gain the confidence of the caller.

• Deliver excellent customer service and strive to exceed customer expectations.

• Partner with the internal business area and Internal Service Center teams for technical matters and client issue resolution, escalating issues through appropriate methods.

• Document details of client interaction into the system while on the phone.

• Follow security processes and procedures at all times when handling calls due to the visibility of personal data

Qualifications:

• High School diploma or GED.

• 6 months minimum experience in any job with attention capturing details while engaging with customers or callers. Example: mortgage industry, tax preparation services, insurance claims.

• Ability to organize work duties and perform job functions independently preferred

Extra points for any of the following:

• Must possess the ability to function in a fast-paced, demanding, high growth environment, and be client-satisfaction oriented.

• Strong listening skills

• Must show excellent attention to detail.

• Must maintain the highest level of integrity, courtesy, and respect while interacting with clients, Equifax employees, and business contacts.

• Must adhere at all times to security requirements.

• Must exhibit strong organizational, problem-solving, and analytical skills.

• Must have experience with email and be able to navigate with common desktop software such as Outlook

• Must have excellent listening, oral, and grammatical communication skills.

• Must have strong interpersonal skills and professional attitude.

• Must be able to understand and use new technologies quickly.

Physical Requirements /Environmental Factors (if applicable):

• Position is largely sedentary requiring a significant amount of keyboarding

• Position requires 100% of time being on the phones

• Security requires Equifax badge to be worn at all times and no cell phone can be used in service center or at desk. No texting or phones on vibrate. All cell phones must remain completely out of sight at all times while in service center. An emergency phone number will be provided for family members if outside contacts need to reach contractors during business hours. We have a paging system and a supervisor that can notify anyone of a personal call.

Success attributes of an Equifax employee; does this describe you?

• Accountability

• Bravery

• Curiosity

• Collaboration

• Think and act differently

• Trust

• Ownership

• Decide-Execute-Ship

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

If this sounds like somewhere you want to work, don’t delay, apply today - we’re looking for you!

Primary Location:

USA-St. Louis-Rider Trail

Function:

Function - Customer Service

Schedule:

Full time