New job Customer Service Representative in Massachusetts

Current Employees of LendingClub: Please apply via your internal Workday Account

LendingClub Corporation (NYSE: LC) is the parent company of LendingClub Bank, National Association, Member FDIC, and the only full-spectrum fintech marketplace bank. Members can gain access to a broad range of financial products and services through a technology-driven platform, designed to help them pay less when borrowing and earn more when saving. Since 2007, more than 3 million members have joined the Club to help reach their financial goals. We’re leading the governance of a new industry by developing ethical, responsible ways to bring greater value and better opportunities to our members. Everyone deserves a better financial future and our team is committed to making that a reality. Come join us!

About the Role

Within Lending Club, LendingClub Patient Solutions is the fastest growing third party financing brand today, offering attractive financing to both the elective healthcare and private education markets. At LendingClub, we foster an environment where people look forward to coming to work and feel a sense of accomplishment, appreciation and genuine camaraderie. We staff our team with highly competent, motivated individuals who share our desire for excellence and innovation. We're located in Westborough, MA.

What You'll Do

We are looking for a person with a passion and dedication to service excellence. Our fast-paced, dynamic team environment, involves both outbound and inbound customer care. You'll use email, chat and telephone systems in order to respond to questions about our programs, assist clients in navigating our website, and initiate calls to resolve member issues. You are the first point of contact with current and future customers, so maintaining timely and efficient responses is very important to the continued success of Lending Club. This position reports to the Customer Care Supervisor.

About You

• Customer service experience in a call center environment

• Ability to work in a very dynamic environment with strong multi-tasking required. High attention to detail required

• Experience with automated customer service platforms

• A professional, helpful, and friendly attitude coupled with the ability to listen, teach, and elicit information efficiently - we're a team-oriented environment

• Experience within a metrics driven organization

• Excellent customer relationship skills. A strong problem solver with an interest in resolving customer issues. Ability to work independently and efficiently.

• Excellent writing, email, phone and organization skills, including extremely strong grammatical skills. Strong verbal communication skills coupled with strong computer skills.

• Willingness to make a difference and be creative

• Ability to type at least 40 WPM

• Work Monday through Friday from 11:30 AM to 8:00 PM shift

• Bilingual in English and Spanish is a plus.

• BA/BS preferred
  

LendingClub is an equal opportunity employer and dedicated to diversity, equity, and inclusion in the workplace. We do not discriminate on the basis of race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), gender, gender identity, gender expression, sexual orientation, age, marital status, veteran status, disability status, political views or activity, or other applicable legally protected characteristics. We believe that a variety of perspectives will make our teams and business stronger as we work together to transform the traditional banking system.

We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, please contact us at [email protected].