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New job Customer Service Rep 1 - Call Center in Atlanta, GA

Customer Service Rep 1 - Call Center

Company : Agriculture, Georgia Department of
Salary : Details not provided
Location : Atlanta, GA

Full Description

The Georgia Department of Agriculture services customers through a dedicated Customer Service Center.

The Consumer Service Center is a blended call center that serves as the starting point for the Georgia Department of Agriculture customers and the general public.

The Customer Service Center provides exceptional customer service through dedication, commitment, innovation, and integrity.

Duties:

  • Under direct supervision, works and communicates with the general public, internal customers and/or external customers to provide information and services targeted to meet customer expectations.
  • Answer Inbound phone calls and enable callers to easily engage by giving transparent information while utilizing available resources to ensure the Agriculture Constituency receives timely resolutions.
  • Log into Cisco Agent and answer inbound phone calls for Agriculture local /long distance numbers, Farm Tax, GDA Licensing, and Market Bulletin Subscribers.
  • Make outbound calls to ensure completion of resolutions. All calls will be handled in a courteous and professional manner. Determines routing of calls by comparing customer information to requirements.
  • Create Market Bulletin accounts by entering subscriber’s information, process credit card payments.
  • Inform callers by explaining procedures, answering questions, providing details, transferring calls accordingly.
  • Maintains communication by reporting issues to direct supervisor.
  • Scans secure and verifiable documents received via email, mail and inner office, verifies all documents in KSams application.
  • Process over the phone and mailed payments for existing /new Market Bulletin subscribers.
  • Shred all confidential documentation checks, credit card, identification information.
  • Review and process Market Bulletin Lockbox transaction, imports Data Reports, complete Batch Settlements.
  • Respond to emails, handle special projects assigned by Supervisor.
  • Maintain job knowledge by referencing Ag Online website reviewing product /services descriptions.

Minimum Qualifications - External

High school diploma or GED AND Six months of experience handling customer’s questions, complaints and/or providing information.

Preferred Qualifications:

  • One OR more year’s customer service experience, including with government agencies in a call center setting.
  • Possess skills, knowledge and abilities in customer focus, verbal communication, phone etiquette, listening, data entry, multitasking and problem- solving.

NOTE: The Georgia Department of Agriculture conducts background checks on all final candidates. Hiring of applicants is contingent upon satisfactory results of employment verification, background and criminal records investigations and motor vehicle reports.

HOW TO APPLY: Resumes may be submitted by adding to your profile in Team Georgia Careers.

  • Via Team Georgia Careers http://team.georgia.gov/careers/

The GDA is an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, age, disability, protected veteran status, or any other characteristic protected by law. All qualified applicants will be considered but may not necessarily receive an interview. Due to the large volume of submissions received by this office, information concerning application and/or interview status cannot be provided. Selected applicants will be contacted for next steps in the interview process. Applicants who are not selected will not receive notification. This position is subject to close at any time once a satisfactory applicant pool has been identified.

If you need an accommodation, please contact the Human Resources Office at (404) 656-3615.

** The position will be closed once a suitable candidate is identified *


Qualifications:
High school diploma or GED AND Six months of experience handling customer's questions, complaints and/or providing information.

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