New job Community Engagement Officer in Illinois

Community Engagement Officer

Company : US Department of Transportation
Salary : $106,256 - $164,728 a year
Location : Illinois

Full Description



This position serves as a Community Engagement Officer in the Federal Aviation Administration (FAA) Great Lakes Region, Office of Policy, International Affairs & Environment (APL), Office of National Engagement and Regional Administration (ARA). May develop new and innovative approaches, methodologies, and/or techniques; and direct challenging projects/programs/activities.


The position is expected to fully plan, implement, manage and coordinate all community outreach activities related to aviation issues in their assigned areas. This position is a subject matter expert and responsible for planning, organizing, and controlling the activities necessary to deliver an effective community outreach program for the Regional Administrator’s Office.

Applies experience and expert knowledge that are applicable to his or her discipline to conduct functional activities for projects/programs that often require the development of new and innovative approaches. Identifies and resolves challenging problems or issues that often cross organizational boundaries and impact on the accomplishment of strategic objectives. The position’s focus will be on FAA actions that have the potential to lead to noise concerns in their assigned areas, especially new procedures or airport development projects. This position maintains consistent engagement and communication/messaging with their assigned communities on aircraft noise concerns in accordance with Regional and National policies.

The position requires close cooperation and collaboration with the respective ATO Service Center(s), and Regional and HQ LOB’s and Staff Offices. Duties include, but are not limited to: Manages community outreach activities in the Regional Administrator’s Office including aviation roundtables and public meetings, including coordinating between agencies and required logistics. Develops annual regional strategy for community outreach and information distribution designed to inform stakeholders, Congressional staff, and communities on projects that have the potential to raise aircraft noise and other changes of interest. Serves as the POC to Airport Community Roundtables, collaborating with airports and community leaders on FAA presentations. Collaborates on a regular basis with airport sponsors in the region(s) on aircraft related noise complaints/issues to ensure consistency in responses between FAA and the airports and to minimize or eliminate duplicative efforts.

The incumbent applies knowledge of FAA's policies and objectives to identify, define, and organize resources for large projects/programs/work activities. Acquires and allocates resources to accomplish activities within established schedules and budgetary requirements. Participates in FAA planning and development meetings to advise on potential community noise issues resulting from the project based on community noise complaints documented in the FAA database. Analyzes noise complaint reports and provided by AEE to identify trends and community noise concern hot spots and coordinates with AJV in ATO Service Areas to analyze potential changes in airspace that may be causing hot spots. Advises RAs of trends in FAA aircraft noise complaints that may indicate a change in air traffic or airport procedures that has the potential to become controversial and invite Congressional interest.

Broad policies and objectives provide general guidance for addressing issues but often require the development of new approaches. May create new solutions and policy interpretations as situations require. Provides expert guidance and instruction both internally and externally to address diverse, complex issues which often cross multiple projects, programs, and/or functional areas. Develops and recommends approaches to address current and anticipated problems and issues. Works with senior management to identify and resolve problems. Participates in regularly scheduled telecoms/meetings with the CEO Lead, AEE, and AJV to ensure the agency is consistently applying policy and programs regarding aircraft noise.

Travel Required

25% or less - The job may require up to 25% travel.

Supervisory status


Promotion Potential


  • Job family (Series)

    0301 Miscellaneous Administration And Program

  • Requirements


    Conditions of Employment

    • US Citizenship is required.
    • Selective Service Registration is required for males born after 12/31/1959.
    • Must submit an SF50 (See Required Documents)
    • Designated or Random Drug Testing required.


    To qualify for this position you must demonstrate in your application that you possess at least one year of specialized experience equivalent to FV-I, FG/GS-13 in the Federal Service. Specialized experience is experience that has equipped you with the particular knowledge, skills, and abilities to perform successfully the duties of the position. Specialized experience may include but is not limited to: Experience organizing and leading aspects of community outreach activities. Experience analyzing issues related to National Airspace System procedures and/or policies.

    Qualifications must be met by the closing date of this vacancy announcement.

    Eligible applicants meeting the minimum qualification requirements and selective factor(s), if applicable, may be further evaluated on the Knowledge, Skills and Abilities (KSA) listed under the Evaluation Criteria section. Based on this evaluation, applicants will be placed in one of the following categories: score order, category grouping, or alphabetical and referred to the selecting official for consideration.

    As a part of the Federal-Wide Hiring Reform Initiative (streamlining the hiring process), the FAA is committed to eliminating the use of the Knowledge, Skills and Ability (KSA) narratives from the initial application in the hiring process for all announcements. Therefore, as an applicant for this announcement, you are NOT required to provide a narrative response in the text box listed below each KSA. In lieu of providing a KSA narrative response in the text box listed below each KSA, in your work history, please include information that provides specific examples of how you meet the response level or answer you chose for each KSA. Your work history examples should be specific and clearly reflect the highest level of ability. Your KSA answers will be evaluated further to validate whether the level that you selected is appropriate based on the work history and experience you provided. Your answers may be adjusted by a Human Resource Specialist as appropriate.


    Education cannot be substituted for experience at the FV-J level.

    Preview Job Questionnaire

    Make sure your resume includes detailed information to support your qualifications and answers to the job questionnaire.

    Additional information

    We may use this vacancy to fill other similar vacant positions.
    Position may be subject to a background investigation.
    A one-year probationary period may be required.
    The person selected for this position may be required to file a financial disclosure statement within 30 days of entry on duty. FAA policy limits certain outside employment and financial investments in aviation-related companies.

    This position is covered by the Department of Transportation's Drug and Alcohol Testing Program. Any applicant tentatively selected for this position will be subject to pre-employment or pre-appointment drug screening. Persons occupying a "testing designated position (TDP)" will be subject to random drug and/or alcohol testing.

    Responsibilites Continued:

    Receives training on current FAA noise programs, models and environmental and noise policies to ensure an expert understanding of the principles to convey to the public. Maintains the public websites for the RAs’ on aircraft noise related issues to include information on:

    1. Links to regional airport noise complaint websites; 2. Regional environmental documents with community aircraft noise concerns; 3. Responses to frequently asked questions and; 4. Other appropriate aircraft noise related information as determined by the RA and/or HRC-HQs, and AEE. Develops proposed changes to FAA policy and guidance on aircraft noise, based on trend analysis. Contacts are internal and external. Often represents the major subdivision and LOB/SO as a principal point of contact to provide advice and guidance on policies and procedures. Performs other duties as assigned.

    Work typically is reviewed only at completion for success in achieving planned results. Has broad discretion to ensure the alignment of organizational goals and policies and the requirements of the projects and/or other work activities. Work activities impact directly on the objectives of one or more organizational units, major subdivisions, and/or LOB's/SO's and impact on the objectives of the FAA. The work regularly affects internal and external customers.

    Current Federal Employees with no break in service are entitled to payment of up to $25,000 for PCS expenses. Former Federal employees and new employees with no prior Federal service are entitled to payment of up to $10,000 for PCS expenses.

    Some, none or all of the candidates may be interviewed.

    How you will be evaluated: Applications will be first reviewed to determine if they meet the minimum qualification requirements. Failure to meet minimum qualification requirements automatically disqualified an applicant. Eligible applicants meeting the minimum qualification requirements and selective factor(s), if applicable, may be further evaluated on responses to the knowledge, skill and abilities (KSAs) listed.

    This is not a bargaining unit position.

    Links to Important Information: Locality Pay , COLA

    How You Will Be Evaluated

    You will be evaluated for this job based on how well you meet the qualifications above.

    IMPORTANT: Applicants may be rated on the extent and quality of experience, education, and training relevant to the duties of the position(s). All answers provided in the on-line process must be substantiated. Ensure that your application package/resume supports your responses.

    Background checks and security clearance

    Security clearance


    Drug test required


  • Required Documents

    Required Documents

    Only supplemental documentation, e.g. transcripts or veteran's documentation will be accepted in combination with your on-line application. These documents must be uploaded or faxed to 847-294-7858 on or before the closing date of this announcement. All submitted documents should reference the announcement number.

    Applicants claiming eligibility for the Expanded Veterans Hiring Opportunity (EVHO), MUST submit a DD Form 214 reflecting character of service to verify eligibility by the closing date of the announcement as requested by the Human Resource Office. Eligibility for EVHO will be considered based on applicable documentation submitted by the closing date.

    If you are a current or former Federal employee (including a current FAA employee), you MUST provide a copy of your SF-50 (Notification of Personnel Action) containing information in Blocks 15, 17, 18, 19, 22, and 24 so it can be used to verify your position title, series, grade, tenure, and organization of record by the closing date of the announcement. You may fax your SF-50 or upload it into the on-line application. If faxing the SF-50, please ensure you include the vacancy announcement number on the faxed copy.

    If you are a current Federal employee and need a current copy of your SF-50, please contact your personnel office. If you are an FAA employee, you can access and print your SF-50 from the eOPF system If you are a former Federal employee, you can obtain a copy of your SF-50 by writing the National Personnel Records Center Annex, 1411 Boulder Boulevard, Valmeyer, IL 62295. Additional information is available from this link:

    Expanded Veterans Hiring Opportunity (EVHO) are those veterans who are honorably discharged from the Armed Forces after completing at least three (3) years of continuous active service. Applicants claiming eligibility for EVHO, MUST submit a DD Form 214 reflecting character of service to verify eligibility by the closing date of the announcement as requested by the Human Resource Office. Eligibility for EVHO will be considered based on applicable documentation submitted by the closing date.

    If you are relying on your education to meet qualification requirements:

    Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

    Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

  • Benefits


    A career with the U.S. Government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

    Review our benefits

    Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time, or intermittent. Contact the hiring agency for more information on the specific benefits offered.


This job is open to

  • Federal employees - Competitive service

    Current or former competitive service federal employees.

  • Federal employees - Excepted service

    Current excepted service federal employees.

  • Veterans

Clarification from the agency

Also open to former excepted service federal employees eligible under an interchange agreement. Current or former federal employees must have met a one year probationary period or trial period in the competitive or excepted service. Applications will be accepted from preference eligibles and veterans who are honorably discharged from the Armed Forces after completing at least 3 years of continuous active duty service.

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