New job Client Service Technician in Montana

Client Service Technician

Company : State of Montana
Salary : $16.11 an hour
Location : Montana

Full Description

Women (and/or) minorities may be under-represented in this position and are encouraged to apply.

Applications must be submitted online. Successful applicants are required to pass all applicable background checks.

This office supports Temporary Assistance for Needy Families (TANF), Supplemental Nutrition Assistance Program (SNAP, formerly Food Stamps), Healthy Montana Kids (HMK), and Medicaid for families, children, aged, blind, and disabled individuals. This position gathers, compiles and instructs individuals on completing application forms and processing expedited SNAP applications (Supplemental Nutrition Assistance Program).

This Client Service Technician serves as the initial contact for the general public and providers seeking services from the Public Assistance Office. This position provides assistance and makes referrals as needed to food banks, human resource councils, and public housing.

Provides office support for Client Eligibility Service Coordinators:

  • Explains general program policies and guidelines to applicants and participants.
  • Provides assistance as needed making referrals to SNAP, human resource council for LIEAP (Low Income Energy Assistance Program), weatherization, or agencies such as public housing, community health programs, and workforce centers.
  • Interviews applicants for SNAP, gathering information as needed. Screens cases to expedite SNAP.
  • Scans required forms used to make an eligibility determination.
  • Serves as the receptionist for the office. Greets all customers coming into the office and answers the phone either handling the calls or redirecting as appropriate.

Other Duties as Assigned:

  • Performs other job related duties as assigned.
  • Prepares requisitions and takes care of supplies.
  • Prepares mail using postage meter.

Physical and Environmental Demands: This position works in a typical office environment with keyboarding requirements.


Required for the first day of work:
Skill with assisting individuals from a variety of backgrounds and cultures.
Ability to communicate information so others will understand.
Ability to communicate both orally and in writing.
Ability to provide effective and professional customer service.
Ability to operate a personal computer and general office equipment as necessary to complete essential functions, including using spreadsheet, word processing, database, email, internet, and other computer programs.
Preferred: Knowledge of Public Assistance and Community Resources

High School diploma or equivalent.

Two years of job related work experience in an office, receptionist, clinic, or related field.

Other combinations of related education and work experience maybe considered on a case-by-case basis.

Experience working with tribal government entities and/or other organizations of native peoples is highly preferred.

Applicant Pool Statement: If another department vacancy occurs in this job title within six months, the same applicant pool may be used for the selection.
Training Assignment: This agency may use a training assignment. Employees in training assignments may be paid below the base pay established by the agency pay rules. Conditions of the training assignment will be stated in writing at the time of hire.

Job: Community/Social Services
Salary: $ 16.11 - 16.11 Hourly
Benefits Package Eligibility: Health Insurance, Paid Leave & Holidays, Retirement Plan

Number of Openings: 1
Employee Status: Regular
Schedule: Full-Time
Shift: Day Job
Travel: No

Primary Location: Missoula

Agency: Department of Public Health & Human Services
Union: Montana Federation of Public Employees
Bargaining Unit: 042 - MFPE-DPHHS-Public Assist

Posting Date: Apr 12, 2021, 6:06:43 PM
Closing Date (based on your computer's timezone): Ongoing
Required Application Materials: None

Contact Name: Human Resources | Contact Email: | Contact Phone: 406 444 3136

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