New job CLERK 3-04072021-16589 in Tennessee

Education and Experience: Education equivalent to graduation from a standard high school and experience equivalent to two years of increasingly responsible full-time clerical work.

Substitution of Experience for Education: Qualifying full-time clerical experience may be substituted for the required education on a year-for-year basis.

Necessary Special Qualifications: None.

Examination Method: Education and Experience,100%, for Preferred Service positions.

Summary: Under general supervision, is responsible for general and figures clerical work of considerable difficulty; and performs related work as required.

Distinguishing Features: This is the highest class in the Clerk subseries. An employee in this class is responsible for advanced general clerical work and minor supervisory work. Work problems which involve critical deviations from standard policies and procedures are reviewed with a supervisor. This class differs from Clerk 2 in that an incumbent of the latter performs general and figures clerical work of average difficulty. This class differs from Office Supervisor 1 in that an incumbent of the latter has greater supervisory responsibilities.

• Maintains, compiles, codes, categorizes, calculates, tabulates, audits, or verifies information or data for accuracy and completeness.

• Documents and records accurate information by entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic format.

• Uses relevant information and individual judgment to ensure events or processes comply with laws, regulations, or standards.

• Explains departmental policies and procedures, interprets rules and regulations to internal and external customers to ensure consistency of information.

• Proficient in the use of computers and computer systems (including hardware and software); enters data process information, and types letters and correspondence.

• Identifies, sorts, and distinguishes sets of information electronically, verbally, or manually to ensure the information is correct and distributed properly.

• Breaks down information or data received or obtained from verbal, written, or electronic communication into separate parts to evaluate results to choose the best solution and to solve problems.

• Communicates with the public, government, and other external sources to represent the organization and provide excellent customer service. This information can be exchanged in person, in writing, by telephone or e-mail.

• Develops specific goals by planning, prioritizing, and organizing work to meet performance standards in a timely manner.

• Obtains information via electronic, verbal, or physical means to meet the needs of internal and external customers.

• Provides accurate information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person to efficiently produce quality work.

• Develops constructive and professional working relationships with others to maintain a productive work environment.

• Performs physical activities that require considerable use of arms and legs and moving the whole body, such as climbing, heavy lifting, balancing, walking, stooping, standing, sitting, typing, and handling of materials.

• Transports work materials between various State offices by walking.

• Provides support by scheduling appointments, meetings, events, programs, activities, and travel arrangements for the unit or division.

• Delegates the work of others to maintain work flow.

• Performs minor service repairs by troubleshooting or requesting technical support to maintain the operation of office equipment.

Competencies:

• Administration and Management

• Clerical

• Computer and Electronics

• Customer and Personal Service

• Mathematics

• Personnel and Human Resources

• Active Learning

• Active Listening

• Instructing

• Social Perceptiveness

• Complex Problem Solving

• Coordination

• Critical Thinking

• Judgment and Decision Making

• Learning Strategies

• Mathematics

• Monitoring

• Reading Comprehension

• Service Orientation

• Speaking

• Time Management

• Material Resources

• Troubleshooting

• Writing

• Auditory Attention

• Category Flexibility

• Deductive Reasoning

• Inductive Reasoning

• Information Ordering

• Mathematical Reasoning

• Memorization

• Near Vision

• Number Facility

• Oral Comprehension

• Perceptual Speed

• Problem Sensitivity

• Selective Attention

• Speech Clarity

• Speech Recognition

• Speed of Closure

• Time Sharing

• Wrist-Finger Speed

• Dynamic Flexibility

• Extent Flexibility

• Gross Body Coordination

• Static Strength

• Written Comprehension

• Written Expression

• Two-Way Radio

• Calculator

• Computer

• Copier

• Date Stamp

• Dolly

• Fax Machine

• File Cabinets

• General Office Supplies (Pens, Pencils, Paper Clips, Stapler, Hole Puncher, etc.)

• Hand-Held Printer

• Intercom System

• Label Maker

• Mail Cart

• Microfilm Machine

• Office Printer

• Paper Cutter

• Scanner

• Shredder

• Telephone

• Typewriter