New job Child Support Investigator in Montana

The Department of Public Health and Human Services is the largest executive branch department in Montana State Government with over 3,200 employees. We maximize individual and organizational potential by supporting the agency’s most valuable resource – OUR PEOPLE. The Child Support Services Division (CSSD) establishes and enforces the financial and medical support obligations of parents in support of their children.

We are looking for you to be a compassionate, energetic, conscientious, and detail-oriented individual who enjoys making a difference, being part of a team, and takes pride in your career to work in our fast-paced office.

We Offer:

• A competitive hourly wage and a comprehensive benefits package. To learn more about what we offer visit: https://statecareers.mt.gov/Portals/103/StatewideBenefitsFlyer.pdf

• A welcoming office environment where everyone is accountable for their part and everyone strives to provide the best customer service to clients and each other.

• A career in which you can feel good every day knowing you ' re making a difference in the lives of others.

• No weekend work schedules.

• Advancement opportunities.

• Work/life Balance

You Have:

• Strong communication skills, both verbal and written, organizational skills both analytical and problem solving, and the ability to work with confidential documents.

• A positive outlook, dependability, accuracy and pride with your work.

• Initiative, resilience, and cooperative nature to maintain a harmonious work environment that exceeds everyone’s expectations.

• A qualitative customer experience in the service of others.

Key Responsibilities Include:

Reviews payment information to construct an accurate debt computation and substantiates any arrears balance.

Initiates legal and administrative notices to enforce compliance of financial and medical support insurance coverage obligations against parents.

Negotiates with case participants and their legal representatives for lump sum settlements and debt resolution.

Interviews obligors, obligees and witnesses to prepare casework and preparation for contested hearings.

Mediates disputes of parties involving facts, laws and regulations.

Prepares and presents evidence in contested hearings.

Submits formal recommendations to the CSED Administrative Law Judge for the establishment and modification of support obligations.

Schedules and conducts pre-hearing settlement conferences with obligors, obligees and their legal representatives.

Proceeds with appropriate paternity action for children under state and federal regulations and statutes for children born out-of-wedlock.

Conducts interviews and investigations in contested and non-contested cases of paternity.

Physical and Environmental Demands:

Typical office environment. Given the sensitivity surrounding issues of child support, CSSD staff regularly must be able to diplomatically interact with abusive, hostile, and, at time, dangerous individuals.

Qualifications:

Required for the first day of work:

• Knowledge of investigative principles, due process, administrative and judicial process.
• Knowledge of mediation and dispute resolution principles.
• Knowledge of general collections principles and social service programs.
• Excellent written and verbal communication skills.
• Ability to perform basic math calculations.
• Ability to analyze information, make decisions and solve problems.
• Ability to organize, plan, and prioritize work.
• Ability to operate a personal computer and general office equipment as necessary to complete the essential functions, including using spreadsheet, word processing, database, email, internet and other computer programs.

Minimum Qualifications

• Bachelor’s degree in criminal justice, business administration, accounting, sociology, or related field.
• Two years child support, general investigative or relevant collections experience.
• Child support enforcement experience highly preferred.
• Other combinations of directly related education and experience may be considered on a case-by-case basis.
  

In order to be considered for this position, you must submit the following:

• Supplemental Question: What qualities do you feel a Child Support Investigator must have to be successful in this job?
• Cover Letter
• Resume

For a full copy of the job description, please contact Debbie Driver at [email protected].

Women (and/or) minorities may be under-represented in this position and are encouraged to apply.

Successful applicant(s) are required to successfully pass all DPHHS specific background check(s) relevant to each position.

As a condition of employment, you will be subject to successfully passing an FBI fingerprint check every 10 years.

Applicant Pool Statement: If another department vacancy occurs in this job title within six months, the same applicant pool may be used for the selection. Training Assignment: This agency may use a training assignment. Employees in training assignments may be paid below the base pay established by the agency pay rules. Conditions of the training assignment will be stated in writing at the time of hire.

Job: Community/Social Services

Salary: $ 25.54 - 25.54 Hourly Benefits Package Eligibility: Health Insurance, Paid Leave & Holidays, Retirement Plan

Number of Openings: 1 Employee Status: Regular Schedule: Full-Time

Shift: Day Job Travel: No

Primary Location: Helena Agency: Department of Public Health & Human Services Union: Montana Federation of Public Employees Bargaining Unit: 061 - MFPE-DPHHS-Central Off

Posting Date: Apr 22, 2021, 1:22:54 PM Closing Date (based on your computer's timezone): May 7, 2021, 12:59:00 AM

Required Application Materials: Cover Letter, Resume, Supplemental Questions (Refer to Job Posting)

Contact Name: Human Resources | Contact Email: [email protected] | Contact Phone: 406-444-3136