New job VICTIM SERVICES REPRESENTATIVE I in California | 2021
VICTIM SERVICES REPRESENTATIVE I
Company : Los Angeles County Department of Human Resources
Salary : $38,900 - $52,275 a year
When to Apply
Applications will be accepted beginning Monday, March 22, 2021 at 8:00 a.m. (PDT) and will remain open continuously. When the needs of the department are met, the application period may close without prior notice.
Who we are
We are the Los Angeles County District Attorney's Office, the largest prosecutorial office in the nation. Our office is comprised of nearly 1,000 attorneys, 300 investigators, and 800 support staff. The Los Angeles County District Attorney's Office will advance an effective, ethical, and racially equitable system of justice that protects the community, restores victims of crime, and honors the rights of the accused.
The Bureau of Victim Services provides essential support to crime victims and witnesses in Los Angeles County. Our Victim Services Representatives provide an array of services such as crisis intervention, emergency assistance, counseling referrals, and court escort and orientation, to help victims become survivors.
Who we are looking for
We are looking for individuals with a passion for advocacy and strong empathy for others' experiences. Some aspects of this job are emotionally and mentally challenging. Our ideal candidate is someone who has developed effective coping and self-care skills that allow them to maintain their emotional wellbeing in their day-to-day interactions with victims and survivors of crime.
Be a voice for those in need
As a Victim Services Representative (VSR) you will have the opportunity to advocate for and make a difference in people's lives. You will receive continuous specialized training to assist children and elderly victims; victims with disabilities; and survivors of domestic violence, sexual assault, gang violence, homicide, and human trafficking. As part of your training, you will visit the County Coroner's Office; learn about the effects of mass victimization, crisis, and casualties; and closely interact with distraught families of victims and/or survivors of crime(s). You will work directly with victims and witnesses who have experienced physical, emotional, and psychological trauma related to various crimes. Additionally, you may discuss the details and be exposed to images and/or scenes related to traumatic crimes.
When working with these victims and survivors, you will assist them in obtaining various government mandated services, and determine reimbursement eligibility for crime-related financial losses through the California Victim Compensation Board. In some cases our VSRs utilize professionally trained dogs to serve as companions to victims and witnesses, most of them children, when testifying during trials.
The VSR I position is typically a one-year training position. After one year, you will have an opportunity to promote to the Victim Services Representative II position.
For a detailed description of the duties and responsibilities of this job click here (Download PDF reader).
We are looking for dedicated and caring individuals who have either:
- Two years of experience working in a public or private community services agency providing clients with information about programs and services, obtaining personal information, and assisting them in preparing and completing applications for these services. -OR-
- Completed 60 semester or 90 quarter units or more in an accredited college or university with at least 3 courses in fields related to social work.
- A Bachelor's degree or higher from an accredited college or university in a field (i.e., Social Work, Psychology, Criminal Justice, Child Development, or Human Services) closely related to the position.
- Experience working closely with crime victims, witnesses, and/or survivors who have experienced physical, emotional, or psychological trauma (e.g., physical and sexual assault, domestic violence, murder, and child abuse).
- Experience working closely with law enforcement and/or the legal system.
If you served in the military and were honorably discharged, you may qualify for Veteran's Credit. To receive this credit, please include a copy of your DD214 form for our review.
A valid California Class C Driver License or the ability to use an alternate method of transportation is required to perform job-related essential functions.
This job requires light physical effort which may include considerable walking, occasional light lifting to a 10-pound limit, and some bending, stooping, or squatting.
Our assessment process consists of:
Part I: An online multiple choice test weighted at 35%, assessing the following competencies: Customer Focus, Learning Potential, Responsibility, and Working with Information.
Only those candidates that achieve a passing score of 70% or higher on Part I will advance to Part II.
Part II: An evaluation of Training and Experience (T&E) weighted 30%, which will be scored based on the information you provide on the Los Angeles County Online Employment Application form, Supplemental Questionnaire, and other supporting documents submitted at the time of filing.
Part III: A Digital Video Interview weighted 35%, assessing computer skills, public speaking and oral communication skills, and stress management.
Candidates must meet the Selection Requirements and receive a passing score of 70% or higher on each weighted part (multiple choice assessment, T&E, and Digital Video Interview) to be placed on the eligible register. Final results will be sent via email. Test scores will not be given over the phone.
Once this assessment is completed, you will not be able to review the written assessment or the Digital Video Interview questions per Civil Service Rule 7.19.
Applications will be processed on an as-received basis and promulgated to the eligible register accordingly.
The names of candidates receiving a passing score in the examination will be placed on the eligible register in the order of their score group for a period of 12 months following the date of promulgation. No person may compete in this examination more than once every 12 months.
How to Apply
Submit an application through the "Apply" link at the top of the opportunity notice. Since all of our notifications will be sent via email, it is important that you add email@example.com, firstname.lastname@example.org, email@example.com, firstname.lastname@example.org, email@example.com, firstname.lastname@example.org, and email@example.com to your list of approved senders to prevent email notifications from being filtered as spam/junk/cluttered mail.
Applicants have the ability to opt out of emails from Los Angeles County. If you unsubscribe, you will not receive any email notifications from any examination for which you apply with Los Angeles County.
Regardless of whether you choose to unsubscribe, you can always check for notifications by logging into governmentjobs.com and viewing your profile inbox, which saves a copy of all emailed notices.
The eligible register for this examination will be used to fill vacancies in the District Attorney's Office, Bureau of Victim Services.
If you need an accommodation in order to participate in this examination due to a disability, please contact our ADA coordinator at (213) 257-2700, or via email at firstname.lastname@example.org, at least five days before your scheduled interview.
Qualifying Background Check: Due to the nature of the assignment, all positions in the District Attorney's Office are subject to a thorough background check before final appointment is made.
For detailed background information as it pertains to the District Attorney's Office, please click here (Download PDF reader).
Questions? Please Contact Us:
Exam Number: A1565F
Department Contact Name: Chanel Tavera
Department Contact Phone: (213) 257-2700
Department Contact Email: email@example.com
ADA Coordinator Phone: (213) 257-2700
California Relay Services Phone: (800) 735-2922
Teletype Phone: (800) 735-2929