New job Self-Reliance Supervisor - Child Support Boise in Idaho | 2021

Self-Reliance Supervisor - Child Support Boise

Company : State of Idaho
Salary : Details not provided

Full Description


How would you like to have an impact on strengthening families and the lives of children in Idaho? If this sounds like a great opportunity for you, we have an opening in our Child Support Program as a Self-Reliance Supervisor. In addition to being an opportunity to serve your community, we offer a competitive benefits package which includes excellent medical, dental and vision insurance; generous vacation (ability to accrue 3 weeks/year to start) and sick leave accrual beginning as soon as you start; ten paid holidays a year; participation in one of the Nation's best state retirement systems; multiple savings plans and optional 401K; life insurance; wellness programs; ongoing training opportunities; and more.
If you have previously applied for Self-Reliance Supervisor and wish to be considered for the current vacancy, you must reapply under this announcement. Previous scores will not be used.

The successful candidate will be required to complete a criminal history background investigation. Employment is dependent upon satisfactory results of the investigation.

Example of Duties


  • Develops and implements regional priorities that support statewide divisional goals
  • Hires, trains, evaluates and supervises staff with the goal of achieving performance goals
  • Assigns and adjusts caseloads to meet deadlines and client needs
  • Works closely with program manager in program administration
  • Provides program consultation to staff and customers
  • Recommends automated system modifications
  • Recommends budget and staffing needs, coordinates unit activities with other units and agencies
  • Responds to complaints and acts to resolve problems
  • Reviews case documentation and actions; advises and assists staff on problem cases
  • Coaches and mentors' staff to achieve desired performance
  • Ensures integrity, uniformity, and accuracy of policy application; evaluates and ensures program compliance with policies, rules and regulations
  • Develops, implements, and ensures compliance with corrective action methods
  • Monitors case reports and activities for suspected intentional program violations and authorizes referral for further investigation
  • May do casework on an emergency basis or for skills demonstration

Program Liaison and Administration:
  • Recommends budget and staffing needs
  • Coordinates unit activities with other units and agencies
  • Provides liaison to community service agencies, officials, interest groups, and the public
  • Responds to complaints and acts to resolve problems
  • Reviews and prepares responses to quality control findings
  • Serves as a member of the regional program management team
  • May serve on regional medical review team and regional and statewide task forces and committees
  • May act for program manager during absences

Minimum Qualifications

You must possess all the minimum qualifications listed below to pass the exam for this position. Click on the Questions tab associated with this announcement for the details regarding minimum qualification requirements. The Supplemental Questions on the application are the exam questions. If it is a written answer, please make sure you answer each question with enough detail to determine how you meet the requirements. Do not put see resume as your answer to written questions. Answer each written question thoroughly. Failure to do this may result in not passing the exam and disqualify you from being considered for this position.

  • A minimum of one year of work experience demonstrating good knowledge applying federal and state rules and regulations to specific situations to determine the next course of action or one year of experience as a Self-Reliance Specialist, or the equivalent, demonstrating: good knowledge of current welfare programs and their associated automated data processing systems.
  • Experience providing technical assistance to staff.
  • A minimum of one year supervisory experience, or the equivalent educational experience, demonstrating the ability to manage work, people and performance.

Supplemental Information


Below are additional qualifications. They are not required, however, having the minimum qualifications and the education and/or experience below will increase your score. Please answer each item with enough detail to determine you meet each requirement to receive EXTRA CREDIT.

  • Experience as an Eligibility Examiner or Self Reliance Specialist in one or more of the following programs: Aid to the Aged; Blind and Disabled (AABD); Food Stamps (FS); Medicaid programs; Child Care; Temporary Assistance to Needy Family's (TANF); and/or Child Support (CS). Gained by one year of work experience.
  • Experience working in a call center environment with at least intermediate skills with Call Center applications, workforce management applications, or other Call Center tools, technologies, or software. Gained by one year of work experience.


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TROUBLE APPLYING: 1-855-524-5627

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(208) 334-0681
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Hiring is done without regard to race, color, religion, national origin, sex, age or disability. If you need special accommodations to satisfy testing requirements, please contact the Division of Human Resources at (208) 334-2263.

Preference may be given to veterans who qualify under state and federal laws and regulations.

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