New job Remote Work From Home -Patient Acnt Rep 2 - ES in North Carolina | 2021

Remote Work From Home -Patient Acnt Rep 2 - ES

Company : Firstsource Healthcare
Salary : Details not provided

Full Description

Remote work from home position

Shift: Mon-Fri 8:00am-4:30pm

  • The goal of the Patient Account Representative ll is to successfully resolve accounts.
  • Contact patients by telephone and screen them for state, county and Federal assistance programs.


  • Screen patients for eligibility programs on the state and Federal levels
  • Identify all areas of patients’ needs and direct them to the appropriate agency for assistance
  • Start the application process when possible
  • Advise patients of the appropriate assistance program(s) to best suit their individual needs
  • Provide detailed instructions to patients in regard to securing all available program benefits
  • Advise patients of program time limitations and ensure that all deadlines are met
  • Complete all necessary steps in locating patients and involving the outside field staff when necessary
  • Obtain all necessary information from patients upon the initial contact when possible
  • Record thorough and accurate documentation on patient accounts in the CUBS system
  • All documentation in the CUBS system should be clear and concise
  • Maintain a positive relationship with patients throughout the entire application process
  • Assess the status and progress of applications
  • Contact government agencies when necessary
  • Follow-up with assigned accounts until every avenue is exhausted in trying to secure benefits for the patients or the patient is approved for a program and billing information is obtained.


Primary Location: United States-North Carolina-Durham

Work Locations: Durham-Remote

Job: Associate

Organization: Healthcare Provider - Onshore Operations

Travel: No

Job Posting: Mar 19, 2021, 3:25:21 PM

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