New job Program Support Assistant (Credentialing) in Vermont | 2021
Program Support Assistant (Credentialing)
Company : US Department of Veterans Affairs
Salary : $39,311 - $56,790 a year
Location : Vermont
The Program Support Assistant (Credentialing Specialist) is assigned to the Credentialing and Privileging Office, Chief of Staff VA Medical Center (VAMC), VA Integrated Service Network (VISN), White River Junction, VT.
This position involves a multi-grade career ladder. The major duties listed below represent the full performance level of GS-7. At the GS-6 grade level, you will perform assignments of a more limited scope and with less independence. You will progressively acquire the background necessary to perform at the full performance level of GS-7. Promotion is at the discretion of the supervisor and is contingent upon satisfactory performance, availability of higher level work, and availability of funds.
The duties may include, but are not limited to, the following:
Serves as subject matter expert (SME) in the field of credentialing.
Uses significant judgement to inform leadership and appropriate administrative staff of program changes, new regulatory requirements, policies and procedures or issues and concerns pertaining to the credentialing program.
Receives and reviews correspondence and communications for the credentials function and determines which items require immediate attention and which are confidential in nature.
Receives and reviews VetPro reports detecting problem areas requiring further investigation.
Determines processes for coordination of incoming data and documents from a variety of sources.
Communicates and treats internal and external customers in a courteous, tactful, and respectful manner.
Ensures the acquisition of Environmental Protection Agency (EPA)-designated products (green).
Verifies funds availability prior to making purchases and complying with single purchase and monthly cardholder limits placed on card.
Reviews documents received and determines course of action based on information provided within documents.
Analyzes and manages issues related to documents that do not meet expected requirements, regulations or guidelines such as adverse actions against licensures, certifications, and NPDB) CQ reports.
Manages the work involving the tracking of data and documents in support of the credentialing operation.
Work Schedule: Monday - Friday, 8:00am - 4:30pm.
Recruitment & Relocation Incentives: Not authorized
Financial Disclosure Report: Not Required
Job family (Series)
0303 Miscellaneous Clerk And Assistant
- Assistants, Office
- Office Assistants
Conditions of Employment
- You must be a U.S. Citizen to apply for this job
- Subject to a background/security investigation
- Designated and/or random drug testing may be required
- Selective Service Registration is required for males born after 12/31/1959
- May be required to serve a probationary period
- Selected applicants will be required to complete an online onboarding process
QualificationsENGLISH LANGUAGE PROFICIENCY: In accordance with 38 U.S.C. 7402(d), No person shall serve in direct patient care positions unless they are proficient in basic written and spoken English. You must be proficient in basic written and spoken English in order to meet the requirements of this position.
Specialized EXPERIENCE GS-6: Applicants must have one (1) year or more of specialized experience equivalent to the next lower grade level in Federal Service. Specialized experience is defined as experience that has provided the applicant with the knowledge, skills, and abilities to perform successfully the duties of a Program Support Assistant. Examples of qualifying specialized experience include: having considerable working knowledge and understanding of accreditation standards and principles, provisions and practices of credentialing and regulatory procedures of the Joint Commission and Office of Inspector General/Combined Healthcare Inspection Program (OIG/CHIP); capable of communicating orally technical information to a diverse group of individuals with varying levels of understanding; understands the contacts required for verification of information in health care provider files; medical terminology to assure competence/appropriateness of credentials requested; ability to communicate in writing to prepare emails, letters, and reports; having skill in using software applications such as word processing and data bases and internet database applications for data entry, file maintenance and data retrieval; pays attention to detail is required to analyze applications, documents, files and other material pertaining to the credentialing program; and manages multiple projects and priorities and meet deadlines.
Specialized EXPERIENCE GS-7: Applicants must have one (1) year or more of specialized experience equivalent to the next lower grade level in Federal Service. Specialized experience is defined as experience that has provided the applicant with the knowledge, skills, and abilities to perform successfully the duties of a Program Support Assistant. Qualifying specialized experience includes: having considerable working knowledge and understanding of accreditation standards and principles, provisions and practices of credentialing and regulatory procedures of the Joint Commission and Office of Inspector General/Combined Healthcare Inspection Program (OIG/CHIP); capable of communicating orally technical information to a diverse group of individuals with varying levels of understanding; understands the contacts required for verification of information in health care provider files; medical terminology to assure competence/appropriateness of credentials requested; ability to communicate in writing to prepare emails, letters, and reports; having skill in using software applications such as word processing and data bases and internet database applications for data entry, file maintenance and data retrieval; pays attention to detail is required to analyze applications, documents, files and other material pertaining to the credentialing program; and manages multiple projects and priorities and meet deadlines.
Substitution of education for experience is not applicable for this position/grade.
You will be rated on the following Competencies as part of the assessment questionnaire for this position:
- Administration and Management
- Computer Skills
- Technical Credibility
IMPORTANT: A full year of work is considered to be 35-40 hours of work per week. All experience listed on your resume must include the month and year start/end dates. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.
There is no educational substitution at this grade level.
NOTE: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.
Physical Requirements: The work is mostly sedentary. Occasionally, light physical effort may be required, such as that involved with walking, stair climbing, and carrying of light office items.
Receiving Service Credit for Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employee's credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed.
Special Employment Consideration: VA encourages persons with disabilities to apply, including those eligible for hiring under 5 CFR 213.3102(u), Schedule A, Appointment of persons with disabilities (i.e., intellectual disabilities, severe physical disabilities, or psychiatric disabilities), and/or disabled veterans with a compensable service-connected disability of 30% or more. For more information on how to apply using this appointment authority via the Selective Placement Coordinator within the office, contact the facility Human Resources Department at (802) 295-9363.
It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.
Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.
The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced Federal competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation and be found well-qualified (have a final rating of 85 or more before any Veterans preference points) for this vacancy. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/.
This job opportunity announcement may be used to fill additional vacancies.
If you are unable to apply online view the following link for information regarding an Alternate Application.
How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. If your resume does not support your questionnaire answers, we will not allow credit for your response(s).
Your responses to the assessment questionnaire will be reviewed along with the information provided in your resume and supporting documentation to determine if you are qualified for the position. If, after reviewing your resume and/or supporting documentation, a determination is made that you have inflated your qualifications and or experience, your rating may be lowered and/or you may lose consideration for this position. Please follow all instructions carefully. Errors or omissions may affect your eligibility.
Candidates who apply under All U.S. Citizens announcements will be rated and ranked using Category Rating procedures. Qualified candidates will be assigned to a quality category. The categories are defined as follows:
- Best qualified - applicants possessing experience that substantially exceeds the minimum qualifications of the position including all selective factors, and who are highly proficient in all requirements of the job and can perform effectively in the position;
- Highly qualified - applicants possessing experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the requirements of the job;
- Well qualified - applicants possessing experience that meets the minimum qualifications of the position including all selective factors, and who are proficient in some, but not all, of the requirements of the job; and
- Qualified - applicants possessing experience and/or education that meets the minimum qualifications of the position including all selective factors.
Background checks and security clearance
Drug test required
Position sensitivity and risk
Non-sensitive (NS)/Low Risk
Trust determination process
IMPORTANT: Please ensure your resume include up-to-date contact information (phone number(s), email address(s), etc.)
To apply for this position, you must provide a complete Application Package which includes:
The following documents are accepted, and may be required if applicable to your eligibility and/or qualifications for this position. Please use this checklist to ensure you have included all documents required for your application, such as a copy of your transcript (if using education to qualify), SF-50's (current/former Federal employees), documentation to support Veterans Preference or ICTAP/CTAP documentation (for displaced Federal employees).
- Cover Letter
- DD-214/ Statement of Service
- Disability Letter (VA)
- Other (1)
- Other (2)
- Separation Notice (RIF)
- SF-50/ Notification of Personnel Action
Veterans' Preference: When applying for Federal Jobs, eligible Veterans should claim preference for 5pt (TP), 10pt (CP/CPS/XP), or for Sole Survivor Preference (SSP) in the questionnaire. You must provide a legible copy of your DD214(s) which shows dates and character of service (honorable, general, etc.). If you are currently serving on active duty and expect to be released or discharged within 120 days you must submit documentation related to your active duty service which reflects the dates of service, character of service (honorable, general, etc.), and dates of impending separation. Additionally, disabled veterans and others eligible for 10-point preference (such as widows or mothers of eligible Veterans) must also submit an SF-15 "Application for 10 Point Veteran Preference" with required proof as stated on the form. Documentation is required to award preference. For more information on Veterans' Preference, please visit http://www.fedshirevets.gov/job/vetpref/index.aspx.
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
A career with the U.S. Government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
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Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time, or intermittent. Contact the hiring agency for more information on the specific benefits offered.
This job is open to
U.S. citizens, nationals or those who owe allegiance to the U.S.