New job Program Support Assistant in Florida | 2021

Program Support Assistant

Company : US Department of Veterans Affairs
Salary : $46,531 - $60,493 a year
Location : Florida

Full Description



The Program Support Assistant (Credentialing) provides updates to national databases, medical staff privileges, and complete electronic credentialing folders; Compliance with guidelines of the Department of Veterans Affairs, The Joint Commission (TJC), Office of Inspector General, (OIG), Government Accountability Office (GAO) and other reviewers.


The Program Support Assistant position serves responsible for collecting relevant data and the decision-making process to ensure that qualified health care professionals are providing appropriate care in appropriate settings. Provides for dependent provider verification of documents, licenses, education and other primary source documents. The duties include, but are not limited to the following:

  • Assists C&P Manager or Analyst in drafting local credentialing procedures and audit all required credentials for authenticity and veracity in accordance with TJC standards and VHA policies and procedures.
  • Analysis and documentation of responses, identification of variances, and the resolution of discrepancies and problems.
  • Receives and reviews VetPro reports detecting problem areas requiring further investigation. Upon identification of a problem, researches reference materials, regulations, and standards to identify appropriate action necessary to correct the problem. Issues of a serious nature are elevated to C&P Manager/Analyst for guidance.
  • Ensures primary source verification to include, but not limited to, state licenses, certifications, and required certifications. Primary source verification includes, but may not be limited to, the National Practitioner Data Bank (NPDB), state licensing agencies, specialty certification boards, universities, DoD and healthcare facilities and assist with verification of LIP applications.
  • Analyzes and manages issues related to documents that do not meet expected requirements, regulations or guidelines such as adverse actions against licensures, certifications, and NPDB) CQ reports.
  • Delegated authority to initiate requests for information to the NPDB, and to respond to correspondence for requests for provider credentialing information from external entities in accordance with the System of Records Notice.
Work Schedule: Monday-Friday, 8:00 a.m. to 4:30 p.m.
Position Description Title/PD#: Program Support Assistant
Physical Requirements: The work is mostly sedentary The work area is adequately lighted, heated, and ventilated. The work requires the individual to be able to move comfortably around the office and when necessary other locations. The work is performed in an office setting with occasional travel to outside facilities for meetings, trainings, conferences, and networking.
Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level.
Telework: Available
Virtual: This is not a virtual position.

Travel Required

Not required

Supervisory status


Promotion Potential


  • Job family (Series)

    0303 Miscellaneous Clerk And Assistant

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  • Requirements


    Conditions of Employment

    • You must be a U.S. citizen to apply for this job
    • Subject to a background/suitability investigation
    • Designated and/or random drug testing may be required
    • May serve a probationary period
    • Selective Service Registration is required for males born after 12/31/1959
    • A complete application package; Resume, Transcripts, etc.
    • Selected applicants will be required to complete an online onboarding process


    To qualify for this position, applicants must meet all requirements by the closing date of this announcement.

    GS-07 grade level: One year of specialized experience (equivalent to the GS-06 grade level in the federal service); experience that equipped the applicant with the particular knowledge, skills and abilities (KSA's) and other characteristics to perform successfully the duties of the position, and that is typically in or related to the work of the position to be filled, in the normal line of progression for the occupation in the organization. Specialized Experience required for this position is defined as: Knowledge with assignments involving a wide variety of credentialing problems or situations (must be noted in resume). Communicate with internal and external customers in a courteous, tactful, and respectful manner. Responsible for the audit of all required credentials for authenticity and veracity in accordance with TJC standards and VHA policies and procedures. Manages provider applications (initial) for credentialing within the VAMC. Verification includes, the National Practitioner Data Bank (NPDB), state licensing agencies, specialty certification boards, universities, DoD and healthcare facilities and assist with verification of applications. administrative and/or clinical background, and VA experience, preferred.

    Applicants may not substitute education for the experience required for the GS-07 level.
    There is NO Educational Substitution at this grade level.

    Administration and Management Knowledge of planning, coordination, and execution of business functions, resource allocation, and production.
    Communication Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing presentations; listens to others, attends to nonverbal cues, and responds appropriately.
    Computer Skills Uses computers, software applications, databases, and automated systems to accomplish work.
    Technical Credibility Understands and appropriately applies principles, procedures, requirements, regulations, and policies related to specialized expertise.

    Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.


    Applicants may not substitute education for the experience required for the GS-07 level. There is NO Educational Substitution at this grade level.

    Additional information

    VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process.

    The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be well-qualified, applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors if applicable, and must be proficient in most of the requirements of the job. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website which can be found at

    Receiving Service Credit for Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employee's credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed.

    This job opportunity announcement may be used to fill additional vacancies.

    If you are unable to apply online or need to fax a document you do not have in electronic form, view the following link for information regarding an Alternate Application.

    How You Will Be Evaluated

    You will be evaluated for this job based on how well you meet the qualifications above.

    IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Applicants will be accessed in the order in which the applications were received and select any qualified applicant in that order.

    Background checks and security clearance

    Security clearance

    Not Required

    Drug test required


  • Required Documents

    Required Documents

    Documents Accepted:
    1. Resume - Your resume must include the following information for each job listed:

    • Job Title (Must list GRADE if Federal position)
      • Duties (be as detailed as possible)
    • Dates worked (Month/Year - Month/Year)
    • Hours worked per week
    • Detailed description of duties performed
    Documents Required:
    • Resume

    Please review the above list(s) to ensure you have included all necessary documents required for your application. Not every applicant will require the same documents, therefore it is the applicants responsibility to ensure that their application package includes all necessary documents to determine qualifications and eligibility for appointment, such as a copy of your SF-50, transcript, ICTAP/CTAP documentation (for displaced Federal employees).You will not be contacted for additional information. Applicants will be deemed ineligible if supporting documentation is not submitted.

    Veterans' Preference: Since the Direct-Hire Recruitment Authority is being used, traditional Veterans' Preference rules do not apply. Qualified veterans will, however, be given full consideration for this position.

    Applications are accepted online. Applying online will allow you to review and track the status of your application.

  • Benefits


    A career with the U.S. Government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

    Review our benefits

    Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time, or intermittent. Contact the hiring agency for more information on the specific benefits offered.


This job is open to

  • Federal employees - Competitive service

    Current or former competitive service federal employees.

  • Internal to an agency

    Current federal employees of this agency.

  • The public

    U.S. citizens, nationals or those who owe allegiance to the U.S.

Clarification from the agency

ALL US CITIZENS. DIRECT HIRE AUTHORITY: This position is being filled using Direct-Hire Authority (COVID-19 - VA 005) in-accordance with 5 U.S.C. 3304(a)(3) and 5 CFR 337.205(b)(1)-(4).

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