New job Lottery Customer Service Specialist – Prize Claims & Payments in Wisconsin | 2021

Lottery Customer Service Specialist – Prize Claims & Payments

Company : State of Wisconsin
Salary : $18.69 - $26.00 an hour

Full Description


Classification Title: / JAC:
Job Working Title:
Lottery Customer Service Specialist – Prize Claims & Payments

Type of Employment:
Full Time (40 hrs/week)

Starting salary pays between $18.69 to $26.00 per hour ($38,875 to $54,080 annually) depending on qualifications, plus excellent benefits. Current state employees pay will be based on the provisions in the Compensation Plan. This classification is Pay Schedule 07 Pay Range 04. A twelve-month probationary period is required.

Linda Weber, Human Resources Specialist - Senior, 608-261-7687 ,

Bargaining Unit:

Area of Competition:

Deadline to Apply:
11:59 p.m. CST

Assessment Information:
07011 - 004 Lottery Serv Spec (Lot CS Spec-Prize Claims and Payments)
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Do you enjoy providing customer service in person and over the phone,
answering question and providing other helpful information?

Are you a process-driven individual who enjoys working with other people?

Do you like working with financial transactions?

If so, consider applying for this challenging and rewarding opportunity with The Wisconsin Lottery, an over 700 million dollar a year business, a division of the Wisconsin Department of Revenue. We are seeking an energetic, detail-oriented customer service specialist, to process prize payments and financial transactions, with excellent communication skills to join our team.

This position will primarily provide customer service in the validation of Lottery prizes for games for walk-in and mail-in claim processing, including performing financial related transactions (e.g., issuing of special checks, reconciliation of checks for prizes paid), etc.

For more information about DOR, visit our website at

Working for Wisconsin State Government Video (click here). As a state employee you will receive nine paid holidays, 4.5 days of personal holiday, sick and vacation leave. The state also offers a comprehensive benefit package.

Position Summary: Applicants must be able and willing to work within the Lottery Validations office in Madison, WI during regular daytime business hours Monday through Friday and work in a team environment to maintain minimum staffing levels at all times.

For a complete copy of the position description, click here.

Special Notes: Please reference General Information about Jobs in WI State Government. The Department of Revenue will conduct a criminal background check, fingerprint check, and a tax compliance check prior to making an offer of hire. Interview results may be reused in accordance with the State of WI interview reuse policy.

Applicants must be eligible to work in the United States. The Department of Revenue does not sponsor work or student visas, either at time of hire or at any later time.

Qualifications: You will submit a resume and cover letter that will be evaluated based on how each of your documents clearly address the qualifications we outline below and will determine your eligibility to participate in the next step of the selection process. Limit EACH separate document to a maximum of THREE (3) pages (pages in excess will not be evaluated). You will NOT be evaluated if you fail to submit both required documents.

Ensure you have clearly described your specific role/what you did, your level of responsibility (e.g. worked independently, etc.) scope, duration, specific nature of your duties for all of the qualifications. Make sure you provide examples that clearly describe your experience that demonstrate your level of expertise for all the qualifications.

Minimum qualified applicants will have professional work experience in each the following:
1. Experience providing customer service/assistance (e.g., responding to questions and concerns by answering phone calls, one-on-one interactions, etc.).
2. Experience completing tasks that required following or applying policies and/or procedures.
3. Computer system experience entering/verifying data (excluding checking out customers with cash registers at the point of sale).

Well qualified applicants will also have professional work experience in a minimum of two (2) or more of the following (in addition to the minimum qualifications):
1. Experience with processing payments and/or financial transactions of $1,000 or more.
2. Experience handling sensitive (e.g., other people's personally identifiable information) or confidential information.
3. Experience reviewing your or other's work to ensure accuracy and completeness.
4. Experience with redeeming/cashing Lottery wins; OR experience working with Lottery products.

How To Apply: Apply online! To apply, click “Log In” to access your existing account or to create a new account if you don’t have an account with Wisc.Jobs. Once you are logged in, click “Apply Now.” You will be asked to provide your personal information, attach in your job cart a resume and cover letter, and then be sure to read and follow the more detailed instructions provided when you apply. If you are having technical difficulties with attaching your resume and cover letter, here is a step-by-step video on how to attach documents in Wisc.Jobs. Failure to submit both required documents will result in an incomplete application and ineligibility for this position. All candidates, including current or former state employees must apply through Wisc.Jobs.

For instructions on developing your resume and cover letter (e.g. letter of qualifications) for your Department of Revenue application, click here.

If you encounter technical issues or have questions regarding the selection process you may contact Linda Weber at or 608-261-7687

The State of Wisconsin is an Equal Opportunity and Affirmative Action employer seeking a diverse and talented workforce.

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