New job Eligibility Technician II (PCN 8217M) in Alaska | 2021

Eligibility Technician II (PCN 8217M)

Company : State of Alaska
Salary : $23.12 - $34.68 an hour
Location : Alaska

Full Description

This position is open to Alaska Residents only. Please check our residency definition to determine if you qualify.

Pay is based on the location of the selected applicant, salaries will be discussed at the time of the interview.

What you will be doing:
As part of the Public Assistance Eligibility Team, you will help Alaskan families, elders, and other individuals in need reach higher levels of independence and self-sufficiency by connecting them to the variety of public assistance programs our agency provides.


Our organization, mission and culture:

The Division of Public Assistance is committed to promoting self-sufficiency and providing basic living expenses to Alaskans in need. At the Division of Public Assistance, we work for the common good of, and earn the respect of, the clients, families and communities we serve. We honor cultural, geographic and economic diversity and seek community involvement in our decisions and service delivery.

The benefits of joining our team:

The Division of Public Assistance is devoted to developing and sustaining a quality work force by developing staff and encouraging career advancement within the agency. We foster growth and learning, believing that you can begin your career in an entry-level position, work your way through the ranks and into the Policy, Administrative and Leadership team of our agency.

We provide a competitive benefit package, flexible work schedules, telework opportunities and job stability.

The working environment you can expect:

These positions are located in Juneau and in Sitka. Due to telework availability you can work from your own home or a district office near you.

You will work with other well-trained staff that support our agency mission and values and in an environment of mutual respect and trust where management believes staff is the agency’s most valuable resource and encouraged to participate in decisions affecting their work.

Who we are looking for:

To be successful in this position a candidate will need the following core competencies:

  • Computer Skills: Uses computers, software applications, databases, and automated systems to accomplish work.

  • Customer Service: Interacts with recipients of services (internal or external customers) in a way that provides accurate, timely, and effective information and service in a courteous and professional manner.

  • Learning: Uses efficient learning techniques to acquire and apply new knowledge and skills; uses training, feedback, or other opportunities for self-learning and development.

  • Reading: Understands and interprets written material, including technical material, rules, regulations, instructions, reports, charts, graphs, or tables; applies what is learned from written material to specific situations.

  • Oral Communication: Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.

A cover letter is NOT required for this position. Your complete application, including supplemental questions will be used to determine which applicants will advance to the interview phase of the recruitment and selection process.

To view the general description and example of duties for an Eligibility Technician II please go to the following link: https://www.governmentjobs.com/careers/Alaska/classspecs

Minimum Qualifications

One year of entry level experience as an Eligibility Technician I with the State of Alaska;

OR

One year performing similar work that developed knowledge and skills in applying program requirements and working with client customers in stressful situations.

Substitution:
Post-secondary education in such fields as sociology, social work, psychology, counseling, human services, vocational rehabilitation, developmental disabilities, behavioral sciences, business, public administration, or accounting may substitute for the required experience (undergraduate credits: 2.67 semester/4 quarter hours = 1 month).

Additional Required Information

At time of interview applicant is requested to submit:

  • Name and daytime phone number of three (3) professional and/or personal references.

  • If using postsecondary education to meet the minimum qualifications, a copy of your transcript(s) will be required if you are selected for an interview.


Please read the below information carefully. This applies to your application submission.

SUPPLEMENTAL QUESTIONS
For your application to be evaluated you must answer the Supplemental Questions. Be specific in your answers and tell us how you acquired the relevant experience. Please use complete sentences and proof-read your submissions when answering the supplemental questions. Your responses will be considered a writing sample and will be used to determine which applicants will advance to the interview phase of the recruitment process.
EDUCATION
To verify education being used to meet the required minimum qualifications, you must fill in the Education section of the application. If you have not obtained a degree, please indicate the number of units completed. Copies of transcripts are required to verify educational credentials being used to meet the minimum qualifications for a position and are required with each application. (Unofficial are okay, please ensure that the institution/URL name is listed on the transcripts). Transcripts can be attached at the time of application, provided at the time of interview or if not provided, transcripts will be required prior to appointment.

SPECIAL INSTRUCTIONS FOR FOREIGN EDUCATION
Education completed in foreign colleges or universities may be used to meet the above requirements, if applicable. If utilizing this education you must show that the education credentials have been submitted to a private organization that specializes in interpretation of foreign educational credentials and that such education has been deemed to be at least equivalent to that gained in conventional U.S. education programs; or an accredited U.S. state university reports the other institution as one whose transcript is given full value, or full value is given in subject areas applicable to the curricula at the state university. It is your responsibility to provide such evidence when applying. Omission of required documentation listed will result in an incomplete application and you will not receive further consideration.

WORK EXPERIENCE
When using work experience not already documented in your application, please provide the employer name, your job title, dates of employment, and whether full-or part-time. Applications will be reviewed to determine if the responses are supported and minimum qualifications are clearly met. Work experience needed to meet the minimum qualifications must be documented in the application. If the application does not support minimum qualifications, the applicant may not advance to the interview and selection phase of the recruitment. A resume will not be used to determine that minimum qualifications have been met for the position in which you are applying.

If you are currently or previously been appointed to a flexibly staffed position please ensure your work experience within a flexibly staffed position indicates the actual dates employed at each level. Ensure your time and any subsequent flex promotion(s) are documented as a separate position. This is required as there are minimum qualifications that require experience at a particular level in which the lower level may not be considered. If this information is not accurately reflected in your application this may cause the processing of your application for consideration to be delayed.

NOTE: Attaching a resume or curriculum vitae is not an alternative to filling out the application in its entirety. Noting "see resume or CV" or any similar response on any portion of your application may lead to a determination your application is incomplete and removal from consideration for this job posting.

The State of Alaska does not provide VISA Employer sponsorships.

RECRUITMENT SCOPE
This position is open to Alaska Residents only. Please check our residency definition to determine if you qualify.

MULTIPLE VACANCIES
This recruitment may be used for more than one (1) vacancy. The applicant pool acquired during this recruitment may be used for future vacancies for up to ninety (90) days after this recruitment closes. Interested applicants are encouraged to apply to each recruitment notice to ensure consideration for all vacancies.

APPLICATION NOTICE
You can ONLY apply for this position through the Workplace Alaska website or via hardcopy application. If you accessed this recruitment bulletin through a job search portal such as ALEXsys or any other database, you MUST use a Workplace Alaska online or hardcopy application to successfully apply. Instructions on how to apply with Workplace Alaska may be found on the Workplace Alaska "How to Apply" webpage, found here: http://doa.alaska.gov/dop/workplace/help/

NOTICE
Questions regarding the application process can be directed to the Workplace Alaska hotline at 800-587-0430 (toll free) or (907) 465- 4095. If you choose to be contacted by email, please ensure your email address is correct on your application and that the spam filter will permit email from the 'govermentjobs.com' domains. For information on allowing emails from the 'governmentjobs.com' domains, visit the Lost Password Help page located at https://www.governmentjobs.com/OnlineApplication/User/ResetPassword.

EEO STATEMENT
The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities, who require accommodation, auxiliary aides or services, or alternative communication formats, please call 1-800-587-4095 in Juneau or TTY: Alaska Relay 711 or 1-800-770-8973 or correspond with the Division of Personnel & Labor Relations at: P. O. Box 110201, Juneau, AK 99811-0201. The State of Alaska is an equal opportunity employer.

Contact Information

WORKPLACE ALASKA APPLICATION QUESTIONS & ASSISTANCE
Questions regarding application submission or system operation errors should be directed to the Workplace Alaska hotline at 1-800-587-0430 (toll free) or (907) 465-4095 if you are located in the Juneau area. Requests for information may also be emailed to recruitment.services@alaska.gov.

For applicant password assistance please visit: https://www.governmentjobs.com/OnlineApplication/User/ResetPassword

For specific information in reference to the position please contact the hiring manager at:

Name: Brenda Chapman, Eligibility Office Manager II
Phone: (907) 465-1102
Fax: (907) 465-4657
Email: brenda.chapman@alaska.gov

AND / OR

Name: Buffy Chapman, Eligibility Office Manager II
Phone: (907) 228-7107
Fax: (907) 247-2135
Email: buffy.chapman@alaska.gov


Careers with the State of Alaska offer MANY benefits

The following information describes typical benefits available to employees of the State of Alaska. Actual benefits received may differ by bargaining unit or branch of government, position type, or be prorated for other than full time work.

For a quick breakdown of the insurance, health, and retirement benefits available for State Employees you can view an orientation video from Division of Retirement and Benefits. (Please note this video is specifically designed for new State Employees.)

Insurance Benefits
  • Health insurance, which includes employer contributions toward medical/vision/dental
    • The following employee groups are under AlaskaCare Benefits administered by the State: See http://doa.alaska.gov/drb/programs/index.html for additional information.
      • AVTEC
      • Confidential
      • Correctional Officers
      • Marine Engineers
      • Mt. Edgecumbe Teachers
      • Supervisory
      • Unlicensed Vessel Personnel/Inland Boatman's Union
      • Exempt employees (not covered by collective bargaining)
    • The following employee groups are covered by Union health trusts. Contact the appropriate Union for additional information.
      • General Government
      • Labor, Trades and Crafts
      • Public Safety Employees Association
      • Masters, Mates & Pilots
  • Employer paid Basic Life insurance with additional coverage available (amount depends on Bargaining Unit)
Optional Insurance Benefits
  • Group-based insurance premiums for
    • Term life (employee, spouse or qualified same sex partner, and dependents)
    • Long-term and short-term disability
    • Accidental Death and Dismemberment
    • Long-term care (self and eligible family members)
    • Supplemental Survivor Benefits
  • Employee-funded flexible spending accounts for tax savings on eligible health care or dependent care expenses

Retirement Benefits
  • Membership in the Public Employees Retirement System (PERS)/Teachers' Retirement System (TRS)
  • Matching employer contribution into a defined contribution program (new employees)
  • Employer contribution into a defined benefit or defined contribution program (current employees)
  • Contributions to the Alaska Supplemental Annuity Plan in lieu of contributions to Social Security
  • Option to enroll in the Alaska Deferred Compensation Program
  • Note: The Defined Contribution Plan, Supplemental Annuity Plan and Deferred Compensation Program offer a variety of investment options
See http://doa.alaska.gov/drb/retirement/index.html for additional information
Paid Leave & Other Benefits
  • Personal leave with an accrual rate increase based on time served
  • Eleven paid holidays a year
  • Gym discounts at participating fitness providers in multiple locations throughout the state.

See http://doa.alaska.gov/drb/ghlb/employee/health/gymListing.html for additional information


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