New job Contact Representative in Nevada | 2021

• Job family (Series)

  0962 Contact Representative

• Requirements

  Requirements

  Conditions of Employment

  • U.S. Citizenship is required.
  • Be sure to read the ?How to Apply? and ?Required Documents? Sections.
  • You cannot hold an active real estate license: nor can you have an interest or hold stocks in firms with interest in Federal Lands.
  • Direct Deposit Required.
  • Appointment will be subject to a favorably adjudicated background/suitability investigation/determination.
  • Your resume must contain enough information to show that you meet the qualification requirements as defined in the announcement. In addition, your responses to the questions must adequately reflect in your resume.
  • May require a one year probationary period.
  • If selected for this position you will need to complete the Federal Information Systems Security Awareness (FISSA) training prior to start date.

  Qualifications

  In order to be rated as qualified for this position, we must be able to determine that you meet the qualification requirements - please be sure to include this information in your resume. No assumptions will be made about your experience.
  
  For GS-05: One (1) year of specialized experience equivalent to GS-04 in the Federal service. Specialized experience is further defined as: Accomplishing routine support tasks in a busy office environment, providing routine information to the public and internal customers by phone, email, and in person, preparing written correspondence, and using automations systems, maintaining files and related materials OR Completed four (4) years of education above high school in any field for which high school graduation or the equivalent is the prerequisite, OR an equivalent combination of the experience and education described above.
  
  Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
  
  You must meet all qualification requirements within 30 days of the closing date of the announcement.
  
  Federal employees in the competitive service are also subject to the Time-In-Grade requirement in accordance with 5 CFR 300.604. If you are a current Federal employee in the General Schedule (GS) pay plan and applying for a promotion opportunity, you must have completed a minimum of 52 weeks at the next lower grade level.
  
  Physical Demands: The work involves sitting and standing, typically in a public room environment. Moderate lifting of plats and public information documents may be required.
  
  Work Environment: Work is performed in an office building that requires normal safety precautions.
  
  Note: Selections may be made for future vacancies in any of the Districts within the State of Nevada listed below:
  Battle Mountain District (Battle Mountain, Tonopah or Eureka, NV)
  Carson City District (Carson City, Reno, Fernley, Minden or Stead, NV or Doyle, CA)
  Elko District (Elko, Carlin, Wells or Midas, NV)
  Ely District (Ely, Caliente or Pony Springs, NV)
  Nevada State Office (Reno, NV)
  Southern Nevada District (Las Vegas, Logandale or Pahrump, NV)
  Winnemucca District (Winnemucca, McDermitt, Lovelock or Paradise Valley, NV)

  Education

  This position allows for education to be substituted for specialized experience (see qualification section for education requirements). If using education to qualify - You MUST submit a copy of ALL your college transcripts or a list of ALL college courses that include hours and grades from an accredited U.S. college/university. Upon selection, official transcripts must be received prior to appointment. If you are using education completed in foreign colleges or universities to meet qualification requirements, you must show that your education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university.
  
  All selections and tentative offers of selection are contingent upon submission and verification of 'official' transcripts.
  

  Additional information

  DOI uses E-Verify to confirm employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit E-Verify.
  
  Career Transition Assistance Plan (CTAP)/lnteragency Career Transition Assistance Program (ICTAP): These programs apply to employees who have been involuntarily separated from a Federal service position within the competitive service or Federal service employees whose positions have been deemed surplus or no longer needed. To receive selection priority, you must: 1) meet CTAP or ICTAP eligibility criteria; 2) be rated well qualified for the position with a score of 90 or above; and 3) submit the appropriate documentation to support your CTAP or ICTAP eligibility. For more information: CTAP or ICTAP
  
  Males born after 12/31/59 must be registered for Selective Service
  
  Travel and relocation expenses will not be paid by the Department of the Interior. Any travel, transportation and relocation expenses associated with reporting for duty in this position will be the responsibility of the selected employee.
  
  The official worksite for the selectee is the duty station identified in this vacancy announcement. The selectee will typically report to this duty location on a regular and recurring weekly basis. The selectee may be allowed to telework with supervisor approval.
  
  BLM may use certain incentives, currently offered by the Federal government, to attract high quality applicants.
  
  Reasonable Accommodation Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended and Americans with Disabilities Act 1990 as amended, that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a reasonable accommodation in your online application. Requests for Reasonable Accommodations for the USA Hire Competency Based Assessments and appropriate supporting documentation for Reasonable Accommodation must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for Reasonable Accommodations are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments, if you received the link after the close of the announcement. To determine if you need a Reasonable Accommodation, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments here: https://help.usastaffing.gov/Apply/index.php?title=Reasonable_Accommodations_for_USA_Hire

  
  

  How You Will Be Evaluated

  You will be evaluated for this job based on how well you meet the qualifications above.

  You will be evaluated based on how well you meet the qualifications listed in this vacancy announcement. Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), the responses you provide on the application questionnaire, and the result of the online assessments required for this position. If qualified, your score may range from 70-100 points. In addition, interviews may be conducted for this position. The interviews may be conducted on a pass/fail basis or may be scored.
  
  Once the application process is complete, we will review your application to ensure you meet the job requirements. To determine if you are qualified for this job, a review of your resume, supporting documentation and responses to the online questionnaire will be made. Your responses to the online questionnaire will be used to measure the degree to which your background matches the requirements for this position. However, your resume must support your responses to the scored occupational questionnaire, or your score may be lowered. The best qualified candidates will be identified for referral to the hiring manager and may be contacted for an interview.
  
  Your answers to the online questionnaire will be used to evaluate your competencies in the following areas:

  • Clerical
  • Customer Service
  • Manages and Organizes Information
  • Interaction
  • Judgement
  • Reasoning
  • Reading

  In order to be considered for this position, you must complete all required steps in the process. In addition to the application and application questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job.
  You will be evaluated based on how well you meet the qualifications listed in this vacancy announcement.
  
  The assessment includes a cut score based on the minimum level of required proficiency in these critical general competencies. You must meet or exceed the cut score to be considered. You will not be considered for the position if you score below the cut score or fail to complete the assessment.
  
  Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on the online assessment may also result in your removal from consideration.
  

  Background checks and security clearance

  Security clearance

  Not Required

  Drug test required

  No

  Position sensitivity and risk

  Non-sensitive (NS)/Low Risk

  Trust determination process

  Credentialing, Suitability/Fitness

• Required Documents

  Required Documents

  To apply for this position, you must submit a complete Application Package which includes:
  
  Resume or Application. At a minimum, your resume MUST contain job title (include job series and grade, if federal), duties, starting and ending dates (month and year), hours worked per week, and salary. USAJOBS has a template to ensure a complete resume. https://www.youtube.com/watch?v=8YX7o1PBoFk
  
  Your resume will be used to validate your responses to the assessment tool(s). Failure to provide required information will result in loss of eligibility. You are welcome to submit an optional cover letter.
  
  Transcripts: If using education to qualify, see education section for document requirements.
  
  Current and former federal career and career-conditional employees: Submit a copy of your most recent (non award) SF-50, Notification of Personnel Action, or equivalent document that verifies tenure (block 24, code 1 or 2) and Competitive Status (block 34, code 1).
  
  Former Public Lands Corps (PLC) Member: Submit a copy of your "Certificate of Eligibility for Noncompetitive Hiring" along with a copy of your "PLC Participant Verification Work Hours Sheet."Land Management Workforce Flexibility Act (LMWFA):
  
  Applicants eligible under PL-114-47, Land Management Workforce Flexibility Act as a current or former employee of a land management agency, who is serving or previously served on a temporary or term appointments, you must submit the following documentation to receive consideration:

  • SF-S0(s), Notification of Personnel Action, that documents your service under competitive examining procedures in time limited appointments that totals 24 months at land management agencies without a break in service of two or more years (initial, extension, and termination of all appointments); and
  • Documentation of satisfactory performance, if available, such as performance evaluations, references by supervisors, or other documents, e.g., memorandums of record, whereas the supervisor documented an acceptable performance level.

  Applicants eligible under a Special Hiring Authority for Veterans, you must submit proof that supports your claim. This may include:

  • A legible copy of your DD-214, Certificate of Release or Discharge from Active Duty, member 4 copy or any official documentation or statement from the Armed Forces that confirms your dates of service and that your separation, discharge, or release from active duty was under honorable conditions.
  • If you are currently on active military duty, you must provide documentation (e.g., campaign document, award citation, etc.), that verifies entitlement to veterans' preference or that shows length of service, AND that your character of military service is honorable.
  • If you have a service-connected disability, a copy of your Veterans Affairs (VA) letter indicating the combined percentage rating of your disability.
  • Required Documents as indicated on page 2 of the SF-15 to support your claim. NOTE: The SF-15 alone cannot be used to verify eligibility.

  Special Hiring Authorities: If you are applying for this position based on eligibility under other noncompetitive special appointing authorities, you MUST submit proof of this eligibility.
  
  Career Transition Assistance Program (CTAP) or lnteragency Career Transition Assistance Program (ICTAP) eligibles: Submit documentation verifying your CTAP/ICTAP eligibility - this includes a copy of the agency notice and your most recent SF-50 noting current position, grade level and duty location.
  
  If you are requesting a reasonable accommodation to the USA Hire Competency Based Assessments, submit documentation to support your request, including the Reasonable Accommodation Request Form found here.
  
  Please note that documents selected for transfer from your USAJOBS profile are NOT automatically added to your application. You need to transfer your document(s) in the "Documents" step during the application process.

  If you are relying on your education to meet qualification requirements:

  Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

  Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

• Benefits

  Benefits

  Review our benefits

This job is open to

• Career transition (CTAP, ICTAP, RPL)

  Federal employees who meet the definition of a "surplus" or "displaced" employee.

• Federal employees - Competitive service

  Current or former competitive service federal employees.

• Individuals with disabilities

• Land & base management

  Certain current or former term or temporary federal employees of a land or base management agency.

• Military spouses

• Peace Corps & AmeriCorps Vista

• Special authorities

  Individuals eligible under a special authority not listed above, but defined in the federal hiring regulations.

• Veterans