New job Child Support Enforcement Supervisor in Beaufort, NC 28516 | 2021

Child Support Enforcement Supervisor

Company : Carteret County, NC
Salary : $39,473 - $61,183 a year
Location : Beaufort, NC 28516

Full Description

  • Hiring range is $39,472.72 to $43,419.99.

Performs difficult, skilled human support work coordinating and supervising assigned staff engaged in the child support enforcement program, ensuring that the North Carolina Child Support Enforcement (CSE) regulations and policies are followed. Manages the child support services offered to the citizens of Carteret County, including paternity establishment, modification and/or establishment of support orders, and support order enforcement. This position serves as the Supervisor of the Carteret County Child Support Enforcement office and is responsible for its overall operation and for ensuring that the staff follows state and federal regulations pertaining to the child support program. This position is also responsible for developing and implementing plans to improve performance and meet unit goals. The employee will possess excellent interpersonal skills in order to establish positive working relationships with subordinate staff, leadership, attorneys, state, county, and community partners. The employee will demonstrate integrity, good judgment, and a positive attitude to drive the unit’s goals. Work is performed under the general direction of the Economic Services Program Manager and is evaluated by a review of records, reports, discussions, client feedback, observation, and overall quality of work. Continuous supervision is exercised over assigned staff.

  • Manages the Child Support unit within the Department of Social Services (DSS).
  • Develops and implements plans to improve the Child Support Unit’s performance and meet unit goals.
  • Trains, coaches, and leads staff; completes evaluations for subordinate employees; recommends disciplinary actions to the DSS Director, when necessary.
  • Ensures staff follow North Carolina CSE regulations.
  • Oversees the planning and implementation of coaching and training for employees and supervisors particularly those new to their jobs.
  • Assists in the process of hiring new employees.
  • Works directly with the agency’s administration to oversee employee issues including disciplinary actions.
  • Serves as the unit’s representative on behalf of the Department of Social Services to other agencies, such as the County Clerk of Court, Sheriff’s Office, and the Judiciary on CSE matters.
  • Attends meetings to present CSE’s prospective and to negotiate work processes.
  • Works to maintain good relationships with other agencies, and with the public.
  • Develops and implements work plans and performance improvement plans for each work unit and the office as a whole.
Additional Job Duties
  • Performs related duties as required.
  • Assists in emergency sheltering duties as assigned by Director.

  • Considerable knowledge of the NC Child Support program, including intergovernmental case management and financial case management.
  • Thorough knowledge of County and department policies and procedures.
  • Thorough knowledge of the Automated Collection and Tracking System (ACTS).
  • Thorough knowledge of applicable local, Federal, and State laws, rules, and regulations.
  • Thorough knowledge in preparing reports and other types of correspondence.
  • Skilled in operating standard office equipment and associated software (e.g .Microsoft Word, Microsoft Excel).
  • Ability to perform complex financial case audits.
  • Ability to analyze data and identify areas for improvement related to scope of work.
  • Ability to perform, organize, and prioritize work independently.
  • Ability to communicate effectively orally and in writing.
  • Ability to analyze facts and to exercise sound judgment in arriving at conclusions.
  • Ability to supervise the work of subordinate personnel.
  • Ability to make arithmetic computations using whole numbers, fractions, and decimals.
  • Ability to compute rates, ratios, and percentages.
  • Ability to solve problems autonomously within scope of responsibility.
  • Ability to establish and maintain working relationships with clients, associates, attorneys, government officials, and the general public.

EDUCATION and EXPERIENCE: An Associate's degree and moderate experience in investigative, judiciary, eligibility, attorney's office or related work, including one year of Child Support Enforcement experience, or an equivalent combination of education and experience.

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